Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!
The Senior Account Service Manager manages book of business consisting of 15-20 Group Benefits customers between 300-7,500 lives; current territory includes MA, CT, NH, ME, and NY
.
This position also acts as secondary contact for 3-5 National customers that are above 7,500 lives and is responsible for ongoing service and retention of all accounts to ensure persistency goals are met or exceeded. In addition, the Account Service Manager supports new business growth through involvement in finalist meetings and pursuing additional lines of coverage with existing customers, manages new business implementation process for assigned accounts, provides ongoing consultative account management services to clients and maintains documentation of all customer/ broker activities in customer relationship management database.
Responsibilities:
Provide proactive and consultative customer service to assigned clients/ brokers
Organize and facilitate regular in-person service meetings with assigned clients
Act as liaison between customer/ broker and all internal departments; ensure all service concerns are addressed and resolved
Develop renewal strategy for each customer, negotiate and prepare renewal package, and present renewals to customers/ brokers
Participate in finalist meetings and broker participations to tell our account management story and help support new business goals
Identify and pursue opportunities for writing new lines of coverage with existing clients
Manage new business installations on assigned accounts; ensure on-time delivery and effective start to client relationships
Demonstrate superior include effective presentation skills, professionalism and articulation of Liberty Mutual products, services, and value to prospects/clients
Maintain timely and accurate documentation of customer interaction in account management database
Represent Liberty Mutual at customer benefit/ health fair meetings; promote Liberty products
Qualifications:
Effective organizational, administrative, presentation and interpersonal skills required
Knowledge of Group Life, Long and Short Term Disability products and ability to understand and interpret contracts
Four year Bachelor's degree or equivalent, plus a minimum of four to six years' experience in a progressively more responsible customer service or insurance position
Life and Health License in state of domicile required
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
Liberty Mutual - 10 months ago
- save job
-
block
