Assistant Campus Director of Admissions - 201
Ross Education, LLC - New Baltimore, MI

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Job Summary

The Assistant Campus Director of Admissions works under the direction of the Regional Director of Admissions with a dotted line accountability to the Campus Director and VP of Admissions. The Assistant Campus Director of Admissions develops the skills of Admissions Representatives and oversees and contributes to the admissions outcomes at the campus. He/She will ensure the use of best practices, meet customer service standards and follow compliance requirements to achieve campus enrollment and retention goals. The Assistant Campus Director of Admissions also performs all the duties of an Admissions Representative while driving activity and providing oversight for campus admissions.

Job Duties and Responsibilities

Communicating daily with the Admissions Representative(s) in their campus and, as necessary, with the Regional Director of Admissions.

Developing Admissions Representative skills through initial and ongoing training
* Assist in conducting training to admissions representative utilizing Ross approved training resources and manuals
* Provide instant coaching

Assist with Employment and Retention
* Assist with interviewing, when needed
* Be a mentor and leader to new employees

Working as an Admissions Representative:
Developing Student Prospects
* Handle telephone inquiries (both inbound and outbound), referrals and walk-ins
* Set up personal interviews to gather the information necessary to guide the student to the program of choice
o Provide school catalog and appropriate addendum(s)
o Provide the Student Right to Know and Bureau of Labor Statistics data
* Meet assigned goals
* Generate outcomes from personally developed leads
* Refer Students to another staff member for administration of entry evaluation
o Determine entry status in accordance with school/program requirements
o Discuss results with student and make recommendations for acceptance or rejection (suggests six month return for retest and adult education refresher for those who do not qualify)
o Any students requiring special accommodations should be referred to the Campus Director
* Communicate with Financial Aid Coordinators so the Student is processed in a timely manner
* Conduct Student registrations
o Compile student admissions file
o Secure student signature on required forms
o Issue student copies of appropriate documents
o Maintain up-to-date class lists
* Maintain consistent level of follow-up to ensure start, such as “stitch ins”, weekly voice to voice contacts, etc.
* Facilitate Student start
o Be available to greet new students starting class
o Follow-up on non-attendees

Orientation of New Students
* Notify students of orientation dates
* Be available to greet students attending orientation
* Participate in orientation as needed
* Follow-up with non-attendees

Support of Students
* New students
o Greet new students on first day/night of class
o Call/contact no-shows/absences during first week of new class start
o Be available to new students to answer questions during first few weeks of class
* Promote good student retention
o Establish and maintains a good rapport with students
* Greet students by name
o Refer student to appropriate staff member when a problem arises

* Follow Ross Guidelines and Admissions Don’t and Do’s
* Follow all Ross Policies and Procedures

Product Knowledge
* Demonstrate an in-depth understanding of all Ross Programs
* Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits

Gather and Report Statistical data
* Accurately enter all necessary data into CampusVue
* Maintain weekly log of inquiries, interviews, and registrations
* Actively maintain database of inquiries by entering information and setting appropriate follow up activities
* Submit appropriate weekly reports in a timely manner to Regional Director of Admissions and VP of Admissions
* Maintain acceptable conversion rates

Exemplify Ross Customer Service Standards

Minimum Requirements

* Bachelor’s degree preferred and 1+ years admissions experience
* Demonstrated leadership, communication and coaching skills
* Ability to conduct one-on-one training
* Ability to motivate and work with different teams in order to be quickly productive
* Ability to provide objective assessment of individual and team performance
* Knowledge of admissions practices and educational regulatory compliance
* Understanding of ethical/professional business practices
* Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
* Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
* Desire to see others succeed
* Computer skills including MS Office, internet and e-mail.

Ross Education, LLC - 18 months ago - save job - block
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About this company
At Ross Education, we provide high quality allied healthcare training programs that allow graduates to begin rewarding careers in the...