Business Systems Analyst Oracle
Compucom - Seattle, WA

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Our client is a hugely popular Pacific Northwest company seeking a candidate to provide business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. S/He will provide user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.

Summary of Key Responsibilities:
  • Acts as contact for all users on system issues or problems
  • Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational
  • Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities
  • Documents and communicates problem resolution
  • Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification
  • Acts as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects
  • Assesses benefits to be derived from systems improvements and quantifies impact to business unit
  • Collaborates with business group management to develop appropriate training materials to support the needs of the functional area
  • Provides ongoing end user systems training to ensure continued and correct use of application and to roll out new tools and procedures
  • Gathers and documents business requirements
  • Helps design and develop new and improved processes, tools and system enhancements to support business unit requirements
  • Participates with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance
  • Maintains the integrity and the functionality of business unit systems by performing system and database maintenance
  • Monitors system performance; analyzes problems and recommends solutions
  • Monitors usage, practices, trends to identify potential problems
  • Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems
  • Researches, design and schedules standardized reports or create ad hoc reports or data queries to support the business unit
  • Maintains standardized reports currently in production
  • Maintains a log of completed and ongoing system changes
  • Works with IT partners, functional analysts and vendors on medium projects to coordinate system enhancements
  • Tracks project progress and provides updates to impacted parties
  • Communicates new system functionality to department and assists users in understanding implications
Summary of Experience:
  • End user support and training: 3 years of experience
  • Functional experience in relevant area: 3 years of experience
  • Systems design, testing and implementation: 3 years of experience
  • Project management: 2 years of experience
  • Script development and application testing: 2 years of experience
  • Ability to communicate clearly and concisely, both orally and in writing
  • Effective customer service skills
  • Proficiency in Microsoft Office Suite
  • Ability to convey technical information in an accessible and understandable manner
  • Analytical, problem solving and troubleshooting skills
  • Systems and process flow documentation skills
  • Understanding of functional area business objectives, strategies and work flow processes
  • Working knowledge of business specific application system (Oracle Hyperion Essbase, Shared Services and Workspace)
  • Administrative and organizational skills
  • Knowledge of business requirements management
This contract position is expected to be 5 months in duration.

About this company
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Compucom Systems, Inc., together with its subsidiaries, helps companies plan, implement and manage multi-vendor, industry-standard computing...