Consumer Loan Processing Specialist
Firstmark Credit Union - San Antonio, TX

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As a Consumer Loan Processing Specialist, you are responsible for confirming loan terms; gathering and clearing loan conditions; and scheduling, coordinating and completing loan closings in a timely manner for the processing and funding of personal loans (open and closed ended) and vehicle loan applications. You will accomplish this by:

  • Initiating timely contact with member upon loan approval, relaying approval terms and conditions, communicating processing methods and confirming closing expectations.
  • Answering members’ inquiries regarding loan stipulations, rates, policies, payment methods, collateral valuations, pay-off procedures, and all other information necessary to ensure smooth facilitation of loan closings.
  • Following up with members regularly via multiple contact methods (work, home, and cell phone, e-mail, fax, etc) on a personal pipeline of loans and notating adequate electronic records to file on all member communications engaged in on all loan applications and being available on the phone queue .
  • Gathering and clearing documentation to meet FMCU quality standards relative to membership, contracts, income, insurance, registration, collateral, and titling. Regularly monitoring Right Fax, Central Processing and personal e-mail folders and ensures prompt handling and response to all incoming electronic communications.
  • Confirming that proper pricing and eligible discounts are accurately communicated to member and applied to transaction. Cross-selling related products such as GAP, MMP, and CL/CD; sharing details regarding current loan promotions and other credit union products and services.
  • Preparing accurate disclosures and loan closing documents including notes, security agreements, and drafting instruction when applicable; ensuring secure transmission of all confidential documentation and information.
  • Coordinating loan closings with members and internal branch operations staff via multiple methods including in-person, mail, fax, e-mail, e-Sign. Following up to ensure all required documentation is executed and delivered in a timely and accurate fashion meeting prior to and post funding requirements.
  • Obtaining accurate payoff information, preparing payoff checks and completing wire instructions, communicating and accounting for proper collection of accounting of required fees, and performing general ledger disbursements of loan funds.
  • Consistently communicating in a highly professional manner, acting with a high regard for member needs, and promoting a sense of urgency with internal and external members in all lending and other service issues.
  • Promoting and maintaining informative, supportive, and courteous working relationships with cross-functional internal members, including Loan Officers, Loan Sales Specialists, Account Specialists, and Branch Operations personnel.
  • Exhibiting FMCU Teamwork values in all interactions, adhering to FMCU attendance policies and scheduling requirements of the position, regularly engaging in self-development activities, remaining flexible in task assignments, and performing all other duties as assigned.


  • Schedule:

    Must be flexible to work Monday through Friday, and rotating Saturdays.

    Responsibilities & Qualifications:
    • Prior experience in processing of personal and vehicle loan applications strongly preferred.
    • Working knowledge of vehicle purchase, registration, insurance, titling and valuation methods.
    • Desire to work in a fast paced, high demand, and highly member service-oriented environment.
    • Must be able to remain calm under pressure and to adapt quickly to changing work priorities.
    • Demonstrated ability to effectively multi-task and prioritize multiple assignments and tasks.
    • Excellent written and verbal communication skills, a detailed oriented and sales mentality, and a proven ability to develop proficiency in the use of technology systems to perform job functions.
    • Evidences a high level of self-initiative and self-reliance, with ability to interact professionally and with a can-do attitude with all levels of internal and external members to accomplish performance objectives and exceed members’ expectations.