Deployment Specialist
Dominion Enterprises - Indianapolis, IN

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Implementation Specialist Autobase, a division of Dominion Enterprises (www.dominionenterprises.com), is recruiting for an Implementation Specialist for our managed marketing services. The position will be responsible for managing installation and troubleshooting for our managed marketing products Having grown in business since 1988, Autobase specializes in providing the automotive retail market with premier Marketing and Sales CRM Solutions. More experienced than any other CRM provider in the industry, Autobase combines its award-winning CRM and ILM with the industry's leading managed marketing offering to deliver a
comprehensive solution that drives and closes significantly more business in the showroom and service drive. Over 80,000 auto professionals partner with Autobase to recession-proof their business by finding, selling, and retaining more customers. In recent years, Autobase has been named DrivingSales Highest Rated CRM for two consecutive years (2009, 2010). Its lead management solution, Web Control, received the ADM Dealer's Choice Award in 2010 and the DrivingSales Top Rated ILM, also for two consecutive years (2009, 2010). Its managed marketing services received the ADM Dealer's Choice Award for three consecutive years (2008-2010) and was recently named DrivingSales' Top Rated Owner Marketing solution in 2010. The atmosphere at Autobase provides an enjoyable,
comfortable, and high-energy work experience with people who are dedicated to setting the standards for the future of CRM for auto dealers. We are seeking driven individuals, committed to excellence, and interested in bringing the value of their skills and experience to the Autobase team. Autobase, a division of Dominion Dealer Solutions, is part of the Dominion Enterprise family serving a wide-ranging needs of many industries including real estate, apartments, specialty vehicles, employment, automotive and travel. Basic Purpose As industry-recognized leaders of CRM solutions for automotive dealerships since 1988, we are on a mission to take our market by storm. As part of Dominion
Dealer Solutions, we are leveraging the expertise of many market leading businesses to build solutions and service customers in a manner that far outpaces the competition. As such, this position will be responsible for supporting a suite of products and services that fall under the managed marketing services umbrella Essential Tasks, Duties and Responsibilities
  • Initial set-up of account in production systems
  • Provide end-user support for use of 3rd party application and our application
  • Investigate and resolve account issues
  • Participate in on-going training and assistance of support team Qualification Requirements To perform this job successfully, an individual must be able to perform each essential task consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary
functions. Education and Experience This position requires a minimum of a 4-years college degree in Business or Computer Science (or related field). The educational requirements may be minimized if the candidate has an appropriate amount of experience. Experience with MS Office, SQL and Google applications a must. Specialized Knowledge and Skills
  • Good communications, presentation, organizational, and planning
skills.
  • Previous work experience in fast-paced support environment
  • Good interpersonal skills to work as a team member
  • Strong organizational skills are a must.
  • Excellent phone skills and customer service skills are essential.
  • Ability to work independently and in team environments Work Environment and Physical
Demands This position is closely tied to the overall performance of the department offerings. This position also includes mental demands such as the normal stresses associated with interacting with people, managing projects, and completing tasks within a defined timeframe. This position requires good communication skills, the ability to interact effectively with all levels of personnel within the organization, excellent organizational and time management skills, and a high level of initiative. Successful candidates are also expected to have the ability to effectively manage multiple projects, have the ability and willingness to make effective decisions and set priorities according to the needs of the organizational and project.
Reporting Structure This position reports to the Manager of Managed Marketing Solutions Supervisory Responsibilities None. Location: Indianapolis, INAbout Dominion EnterprisesDominion Enterprises is a leading marketing services and publishing company serving the automotive, recreational and commercial vehicle, real estate, apartment rental, employment, parenting, travel, and daily deals industries. The company's businesses provide a
comprehensive suite of technology-based marketing solutions including Internet advertising, lead generation, CRM, website design and hosting, and data management services. The company has more than 60 market-leading websites reaching more than 20.9 million unique visitors monthly, and more than 280 magazines with a weekly circulation of 2.4 million. Headquartered in Norfolk, Va., the company has 3,300 employees in more than 186 offices in the United States, Canada, England and Italy. For more information visit www.DominionEnterprises.com.EEO/Drug Testing Employer:We offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package including
a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Drug Testing Employer.

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