Field Customer Engineer - mobile infrastructure/network operations
f5 Networks - Reston, VA

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Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Provide Level 1 through Level 3 remote and on-site technical support to troubleshoot and resolve hardware and software issues on F5 devices

Secondary: On occasion provide initial installation of F5 devices into customer environments

Proactively and effectively communicate status, plan-of-action, and resolution of issues

Provide F5 customers and partners with a consistently high-quality support experience

Participate in on-going training with F5 products and related technologies

Effectively manage case escalations to engineering teams while maintaining customer communication

Manage multiple cases and prioritize them based upon customer and business needs

Follow standards-based processes defined in F5’s Quality Management System (QMS)

Being flexible in work hours and being able to work effectively on-site at customer’s locations

Perform other related duties as assigned.

Knowledge, Skills, and Abilities

Support experience with corporate customers in production environments preferred

In depth, admin level, knowledge of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris)

Knowledge of scripting in one of the following languages: Bash, Perl, Java script

CCNP, CCIE, or mid to high level systems administration/security certifications

Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic)

Knowledge of SQL and databases (Oracle, MySQL MSSQL)

Strong understanding of the telecom space and mobile network skills

Knowledge of Diameter and an LTE network


Minimum 3-4 years’ experience in a technical support role, working with relevant technologies

BA/BS degree or equivalent experience preferred

Red Hat Certified Engineer — RHCE – a strong plus

CCNA (Cisco Certified Network Associate)

Physical Demands and Work Environment

This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed

Travel may be required (70% ); includes international travel.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.


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About this company
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While you may not know it, you’re likely using F5 solutions in some of your daily activities, including online banking, trading...