Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Provide Level 1 through Level 3 remote and on-site technical support to troubleshoot and resolve hardware and software issues on F5 devices
Secondary: On occasion provide initial installation of F5 devices into customer environments
Proactively and effectively communicate status, plan-of-action, and resolution of issues
Provide F5 customers and partners with a consistently high-quality support experience
Participate in on-going training with F5 products and related technologies
Effectively manage case escalations to engineering teams while maintaining customer communication
Manage multiple cases and prioritize them based upon customer and business needs
Follow standards-based processes defined in F5’s Quality Management System (QMS)
Being flexible in work hours and being able to work effectively on-site at customer’s locations
Perform other related duties as assigned.
Knowledge, Skills, and Abilities
Support experience with corporate customers in production environments preferred
In depth, admin level, knowledge of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris)
Knowledge of scripting in one of the following languages: Bash, Perl, Java script
CCNP, CCIE, or mid to high level systems administration/security certifications
Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic)
Knowledge of SQL and databases (Oracle, MySQL MSSQL)
Strong understanding of the telecom space and mobile network skills
Knowledge of Diameter and an LTE network
Minimum 3-4 years’ experience in a technical support role, working with relevant technologies
BA/BS degree or equivalent experience preferred
Red Hat Certified Engineer — RHCE – a strong plus
CCNA (Cisco Certified Network Associate)
Physical Demands and Work Environment
This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed
Travel may be required (70% ); includes international travel.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
F5 Networks - 2 years ago
While you may not know it, you’re likely using F5 solutions in some of your daily activities, including online banking, trading...