Through the use of radio, computer terminal or telephone: receives reports of emergencies, non-emergency complaints or messages; transmits reports and messages to mobile units, persons or departments; and dispatches equipment and personnel to locations where fire, police, or emergency medical service is needed.
Examples of Duties:
Receives emergency and non-emergency complaints, messages and information by radio or telephone. Sets priorities among incoming messages to determine which should be transmitted first. Determines appropriate course of action based on procedures and information from the computer-aided dispatch system. Transmit messages by radio, telephone or intercom to appropriate person, department or agency. Dispatches proper equipment and personnel to locations where service, assistance, or coverage is needed. Monitors various radio frequencies, computer terminals or other systems for information or requests for assistance. Obtains information from reference books and manuals or computer files. Maintains various logs and files manually or on computer. Operates recording equipment. Checks equipment, requesting repair service as needed. Assists in on-the-job training of new personnel.
High School graduate or equivalent. Knowledge of the operation of radio and communication equipment. Knowledge of dispatching terminology, procedure and equipment. Ability to effectively utilize windows-based computer systems. Knowledge of City of Norwalk geography. Ability to find information in directories and manuals. Ability to maintain logs and files. Ability to receive, clarify, record and input oral and written communications accurately. Ability to communicate effectively, orally and in writing. Ability to understand and follow oral and written directions. Ability to remain calm under stressful circumstances. Ability to deal effectively with others. Ability to type thirty (30) words per minute.
Must obtain certification as a Telecommunicator and an Emergency Medical Dispatcher (EMD) within one year of appointment. Must be COLLECT and NCIC certified within one (1) year of appointment.
Note: Applicants must meet the following to be eligible for appointment to this position:
a) Successfully pass CritiCall - Dispatcher simulator examination.
b) Successfully pass a background check sufficient for NCIC/COLLECT Certification.
The description is illustrative of tasks and responsibilities. It is not all-inclusive of every task or responsibility.
* (Initial appointment at Entry-level Step. Telecommunicator I is at salary Grade 6. An employee will advance to Telecommunicator II, Grade 8 after two (2) years provided he/she has a satisfactory performance record. Current Grade 8 Salary: $52,908 - $67,623. Only those candidates selected for interview will be notified. Work schedule is 5/2, 5/2, 5/3).