Guest Services Assistant Manager
Four Seasons Hotel - Los Angeles - Los Angeles, CA

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We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair, a strong business and work ethic and people skills. Applicants are required to have three to five years experience with diversity of Rooms positions. A degree in Hospitality is preferable, however, not essential if applicants have previous relevant work experience. Knowledge of foreign languages would be helpful.

  • Minimum 1 year management experience in similar position (Guest Services, Front Office, or Concierge), luxury hotel experience preferred.
  • Ability to hire, train, and supervise valet runners, bell attendants, doormen, and cashiers.
  • Excellent verbal and written communication skills.
  • Valid drivers license with no driving record.
Must be able to drive both standard and automatic.
The Guest Services Assistant Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts. All luggage coordination, transportation arrangements, guest parking are all supervised by this manager. The Guest Services Assistant Manager oversees all aspects of the Guest Services department including interviewing and training staff, coordinating the internal lobby lizard program, coordinating the curbside check in program, and demonstrating a high visibility within the lobby area. The Guest Services Assistant Manager represents the local hotel management and ensures that vehicles, cars and other guests belongings are safely stored and handled. The Guest Service Assistant Manager is a liaison between other rooms departments and hotel operations.

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