Customer Service Representative
Food Services of America - Fargo, ND

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On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:
  • Taking orders by telephone, entering data in our online ordering system, provide customer reports as needed, and working with customers and employees to solve problems
  • Ensure accuracy of order placement and receipt
  • Notify customers of substitutions or out of stock items
  • Work with Vendors, Brokers, and Sales Associates to optimize sales opportunities, samples, and receipt of special delivery products
  • Completes paperwork to initiate credits
  • Checks point of sale credits before processing

  • High School Diploma or GED
  • Must be able to read and write English
  • 1 year customer service experience prefered
  • Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
  • Basic telephone, computer, and data entry skills, including: Word, Excel, 10 Key and must be able to type at least 60 WPM
  • A high level of professionalism
  • Strong attention to detail
  • Problem solving skills
  • Basic mathematic skills
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
  • Ability to understand and respond to the needs of both internal and external customers
  • Ability to pass a background investigation and drug test
We are an Equal Opportunity Employer

Food Services of America - 23 months ago - save job
About this company
35 reviews
Supplying American restaurants with food is the primary service of this company. Services Group of America (SGA) is one of the leading...