FVC Front Desk Coordinator - per diem - Sterling Heights, MI - 12000DYD
PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the USV/FMCNA Compliance Program, including following all regulatory and USV/FMS policy requirements. Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager and/or Charge Registered Nurse, utilizing standard nursing techniques to assist the physician in optimum patient outcomes following facility policies and procedures. DUTIES/ ACTIVITIES : CUSTOMER SERVICE:
Responsible for driving the FMS culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES: QUALITY:
Responsible for supporting and driving USV quality standards through meeting regulatory requirements and the practice of Continuous Quality Improvement (CQI), including use of USV/FMS CQI tools.
Assists with implementation of USV quality goals and facility specific action plans in order to achieve USV quality standards.
Accountable for outstanding quality of patient care, as defined by the USV quality goals, to ensure that USV/ASC policies and procedures are followed.
Responsible for addressing and acting on adverse events and action thresholds in collaboration with facility management.
Maintains integrity of medical records and other USV administrative and operational records.
Complies with all data collection and auditing activities.
Maintains facility environmental integrity and safety. PATIENT RELATED:
Obtains necessary medical history, discusses procedure and answers questions, and performs nursing assessment on the day of the procedure.
Provides education to patients and patient’s family regarding post procedure care of vascular access.
Monitors patient condition before, during and after the procedure, especially patients having contrast media injections for possible reactions.
Acts as a resource for the patient to address patient concerns and questions.
Identifies and communicates patient related issues to facility management, as needed.
Completes documentation of patient information from admission to discharge in an accurate manner.
Confirm written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions; delivery to appropriate labs; reporting and forwarding of lab results to appropriate physician.
Maintains competency with all emergency operational procedures, and initiates CPR and emergency measures, as needed.
Administers medications and IV conscious sedation to patients as directed per physician’s orders, and in compliance with USV, company, federal, state and local regulations.
Acts as scrub technologist to assist the physician during procedure as needed; maintaining a sterile technique.
Assists with patient workflow by transporting patients as needed. PHYSICIANS:
Provides regular and effective communication with physicians on an as needed basis.
Attends and participates in Governing Body, assisting with meeting agenda and gathering of data/material for meetings.
Attends and participates in CQI meetings with physicians, reporting on assigned topics.
May assist facility management in working with the physicians and staff to verify all necessary instruments and equipment. MAINTENANCE / TECHNICAL:
Operates appropriate facility equipment and technology, including but not limited to, patient monitors, defibrillators, medical recording devices and computers in a safe and efficient manner.
Inspects operation of all facility equipment and reports malfunctions, and maintenance needs to ensure the safe and effective operation of all vascular access equipment.
Inspects operation of all facility operating systems, including temperature checks in appropriate areas and physical structure of the facility and reports any issues to the Facility Manager.
Ensures a clean, safe and sanitary environment in the vascular access facility at all times.
Ensures all blood spills are immediately addressed according to the USV/FMCNA Bloodborne Pathogen Control Policies. ADMINISTRATIVE:
Assists with efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the USV/FMS formularies.
May assist in the development and revision of any applicable policies and procedures related to the facility to ensure continuous process improvement.
Assists with Continuous Quality Improvement (CQI) activities including monthly reports and attending meetings as required.
Assists with maintaining medication supply, including inventory control, checking for expired medications, and ensuring appropriate recording of controlled substances as required by law.
Completes usage logs for all medications with appropriate documentation, as well as, records of drug disposal. Interacts with the pharmacist to assure medication accuracy, including appropriate recording of controlled substances as required by law.
Assists with maintaining facility supply inventory, including ordering and restocking of supplies as needed.
Examines emergency equipment and supplies, including stocking of the crash cart on a regular basis.
Completes medical records in an accurate manner in compliance with USV policies and procedures prior to discharge of the patient.
Perform chart audits on a regular basis.
May participate in facility regulatory and accreditation surveys and action plans to address any deficiencies.
Completes state required records for all implanted devices in an accurate and timely manner and in accordance with USV/FMS.
records management guidelines.
Participates in staff meetings, training and orientation as assigned.
Complies with HIPPA policies and standards regarding patient information and medical records.
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. The position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, patients and equipment of up to 200 lbs. There is a two-person assist program and “material assist” devices for the heavier items.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
Graduate of an accredited School of Nursing (R.N.)
Current appropriate state licensure and ACLS certification required.
EXPERIENC E AND REQUIRED SKILLS:
Minimum of three years experience in an Ambulatory Surgical Center/Vascular Access Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU experience.
Minimum of three years of Interventional Radiology, scrub experience preferred.
Proficient in the use of computers and related software such as Microsoft Office is necessary.
Experience with Medical database software.
Job : RN Primary Location : United States-Michigan-Sterling Heights Schedule : Per Diem Shift : Day Job : -
Fresenius Medical Care - 2 years ago
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