Sr Instructional Designer
RBS Citizens Financial Group - Providence, RI

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Job Description

Job Title: Sr Instructional Designer
Job ID: 392804
Location: Providence, RI
Full/Part Time: Full-Time
Regular/Temporary: Regular Return to Previous Page Responsibilities Citizens’ history began in 1871 on Hoyle Square in Providence, RI, then the city’s busy market center. In 1985, Citizens Financial Group was established as the holding company for Citizens Savings Bank and Citizens Trust Company, which evolved into Citizens Bank. In December 1988, Citizens Financial Group became a wholly owned subsidiary of The Royal Bank of Scotland Group plc. RBS Group’s ownership gave Citizens the stability and support of an international financial services company – and a partner with capital for growth.Citizens Financial Group’s 26 strategic bank acquisitions since 1988 greatly expanded its reach and its customer base throughout New England, into the Mid‐Atlantic and into the Midwest. The largest market‐changing transactions included:
Mellon Financial Corporation’s retail, small business and middle market units in Pennsylvania and Delaware in 2001.
Charter One Financial acquisition added Ohio, Illinois, Michigan, New York and Vermont to CFG’s retail footprint in 2004.
In March 2007, RBS formed RBS Americas. Today, Citizens Financial Group, Inc. is a $132 billion commercial bank holding company and its subsidiaries have more than 1,500 branches, more than 3,800 ATMs and 21,140 employees. It operates its branch network in 12 states and has non‐branch retail and commercial offices in more than 30 states.The Compliance division of RBS CFG is committed to delivering advice, assistance, assurance and oversight across RBS Citizens. Our Values are based on Teamwork, Transparency and Accountability. We will be successful by establishing clear standards of excellence for our colleagues, attaining and using appropriate knowledge and tools, and ensuring timely feedback from credible sources. Summary of Position The Sr. Instructional Designer partners with the Sr. Instructional Designer/Consultant to collaborate with business partners for training strategies and solutions to meet regulatory required compliance training curriculum for CFG colleagues and contractors. The Sr. Instructional Designer develops online e-learning and instructor-led courses with business unit specific content following the FFIEC guidelines and established standards for RBS CFG and following industry standards for instructional design methodology.The Instructional Designer is responsible for designing robust Compliance training through an effective computer based and instructor-led courses which support CFG and RBSA requirements and to ensure that all CFG colleagues will have adequate knowledge of the impact of applicable laws and regulation to their role and responsibilities.Primary duties include: Curriculum Development:
Develop online and instructor-led courses using online development tools such as Bankers Edge Authoring tool, IBM’s Lotus Learning Management System’s Authoring tool, SkillSoft’s Authoring Tool, Captivate, SkillSoft’s Dialogue, PowerPoint, Word, Photoshop, Articulate and Snag-It
Participate as a member in working groups for CFG initiatives which impact compliance training Curriculum Design:
Analyze requests for compliance training through SMEs and from business unit managers
Research curriculum online, obtain reference documentation and consult with internal resources to understand and articulate learning content to the target audience
Update existing courses for regulatory updates, industry best practices or terminology ensuring relevance Administrative:
Maintain records for all updates and new content for auditor and regulator review
Implement all online courses or the delivery of instructor-led compliance courses Qualifications
Bachelor degree in relevant field required
Certification in instructional design preferred
3-5 years training and instructional design experience; demonstrated results in implementing successful programs including needs analysis, design, development and implementation of wide range of training curricula
3-5 years Compliance/Financial Services with general or specific experience in compliance and financial services
3-5 years Web Development using authoring tools
3+ years eLearning experience in developing eLearning Programs using various authoring tools
1-3 years Consulting/Project Management with ability to manage program development from analysis through evaluation stage
Instructional Design Methodology
Instructional Design Authoring Tools such as Bankers Edge Authoring tool, IBM’s Lotus Learning Management System’s Authoring tool, SkillSoft’s Authoring Tool, Captivate, SkillSoft’s Dialogue, PowerPoint, Word, Photoshop, Articulate and Snag-It Hours and Work Schedule Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM Equal Employment Opportunity It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
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