The Team Coach specialist will execute programs to create an environment of engaged associates. Reporting directly to the Customer Care Director, the Specialist will develop a team which helps deliver an exceptional shopping experience to our customers in America’s Favorite Store.
Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
Coordinate and administer programs designed to develop associates’ skills and abilities to create a Customer FIRST environment
Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy
Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty
Core Competencies & Accomplishments:
Experience in written customer feedback & edit orders
High school graduate or equivalent business experience. College degree preferred
2-3 years of supervisory experience (retail industry and/or call center experience
Excellent leadership, written & communication skills required
jcpenney is transforming itself to become “America’s Favorite Store” – contact me at firstname.lastname@example.org if you want to be a part of history. www.jcpenney.com
We are committed to diversity. jcpenney is an Equal Employment Opportunity employer.
J. C. Penney - 19 months ago
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