Mar 15, 2013
Apr 15, 2013
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.
Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.
The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.
Drive fraud P&L reduction whilst balancing the customer experience
Management of specific Fraud type
Analysis to support strategy and policy definition by Senior Portfolio Manager
Articulation of fraud policy and prioritization to various operational execution arms
Documentation of fraud policy for operational execution arms
Liaison point for Group Fraud, US Partnership teams, and operational execution arms within relevant SBUs
Monitoring of specific fraud targets and P&L impact
To provide commentary for performance packs
Fraud Strategy Development and Evaluation (40%)
Construction of short term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud across the portfolio.
Evaluate, analyze and leverage a range of statistical and written information in order to recommend, review and implement decisions that will have a positive impact on the P&L for these.
Conduct analysis of current and historic data (e.g. authorizations, write off data) to keep our systems at the cutting edge of fraud detection.
Conduct regular evaluation of portfolios from both an operational and financial benefit perspective. Suggest changes and improvements as necessary.
Provide necessary support and guidance to new products and services from a fraud perspective.
Develop & support business cases for a variety fraud initiatives.
Performance Tracking (30%)
Performance monitoring at a granular level using both data analysis tools and manual file review
Ad-hoc analysis to support strategy definition or tactical response
Production of monthly commentaries to explain Fraud performance and assess against Fraud execution plan
Ad-hoc analysis to support variance explanation
Stakeholder Management (30%)
Manage effective relationships with key stakeholders throughout the Business
Assist in the day to day management of Partner Portfolios and the onboarding of new Partners
Assist in the day to day management of customers experience as it relates to the management of Fraud
Analytical ability - pro-actively keep their own specialist skills and knowledge at leading edge standard in order to fully fulfill their role. Must have a clear understanding of data analysis, preferably using a standard statistical package such as SAS (preferred) or SPSS
Strong influencing skills
Ability to grasp complex phenomena (multiplicity of drivers in a non deterministic environment)
Financial Management and Accounting
Communications including platform presentations, negotiation and influencing
Proficiency in performing data analysis, preferably via a standard statistical package such as SAS (preferred) or SPSS
Solid knowledge of all product line(s) including Credit Cards, Deposits, and Prepaid
Strong knowledge of Portfolio dynamics
Strong knowledge of Customer Experience as it relates to the management of Fraud
Knowledge of Card Association regulations and guidelines - particularly related to Fraud
Knowledge of Barclays Group polices, structures, and interfaces (internal only)
Knowledge of Risk Management and Corporate Governance
Knowledge of the Regulatory Environment (Identify Theft, Money Laundering, Financial Crimes)
Understanding of operational processes impacting Fraud ( from sales to recoveries)
Basic knowledge of project management tools and techniques
Strong understanding of the economy, market and customer trends affecting the business
BarclayCard - 17 months ago
Raising the bar for global finance, Barclays owns one of Europe's largest banks, a top market-making investment bank, the top UK credit...