Engagement Manager (Work at Home- West Region)
Aetna - Las Vegas, NV

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* This is a full time Work at Home position responsible for business/territory in the West Region. The West Region is made up of the following states: WA, OR, ID, CA, NV, UT, HI, AZ, CO and NM.POSITION SUMMARY/TEAM AND POSITION OVERIVEW: ACS (Accountable Care Solutions) is a fast-paced, high growth division of Aetna's National Businesses. The department builds partnerships with provider organizations through innovative insurance reimbursement models and redesigned care delivery programs and technology solutions focused on population health management. ACS is redefining how payers and providers work together and achieving the triple aims of improved patient experience, improved quality of care, and lower cost of care per capita.The Engagement Manager will report into the Field Operations arm of ACS and will work on several deals. The Engagement Manager will be accountable for leading select aspects of the successful implementation, account management, and benefit realization of ACOs (Accountable Care Organizations). This includes establishing, influencing, and managing internal cross-functional and external client relationships to ensure the effective execution of the ACO design and partnership. With the support of leadership, the Engagement Manager will consult on the deal terms to ensure the operational viability of the solution and determine and execute the operational plan for achieving the overall program goals. The Engagement Manager leads all aspects of the ACO implementation with a team of highly matrixed resources. Through active client management, systemic analyses, and consultancy, he/she ensures the achievement of financial, product, technology, clinical, and operational ACO goals.RESPONSIBILITIES: - Develops a mutually beneficial working relationship with various clients by consulting on the operational design and implementation of the ACO strategy while promoting the objectives of improving health care outcomes and increasing patient quality and value.- Seeks to optimize customer interaction, anticipating customer needs and acting as the voice of the customer internally, providing recommendations based on customer needs.- Defines, organizes, and leads a team of various Aetna, client and external resources to implement complex new arrangements with combinations of financial, product, technology, clinical, and operational elements such that the client and Aetna meet all program goals.- Collaborates cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, customers and Aetna clinical and financial goals.- Looks for ways to enhance the ACO within the assigned client organization to include identifying additional new functionality, programs, products, services and technology to ensure better outcomes and achievement of program objectives.- Has ultimate accountability for project management services being delivered including organizations budget and/or financial implications.EDUCATION: - Bachelor's degree required; Master's degree preferred.- Project Management Professional (PMP) Certification or other project/program management training preferred but not required.REQUIRED SKILLS: - 5+ years of hospital system and/or health insurance industry experience; deep knowledge of the health care industry.- 5+ years of client management. - Outstanding verbal and written (Microsoft Word and PowerPoint) communication skills, including formal presentations for all levels of management. - Ability to understand the needs of C-level executives and help translate those needs into actionable plans.- Ability to articulate and promote a vision.- Ability to influence diverse teams and build strong relationships.- Ability to analyze financial, clinical, and operational data and determine program status and impact to short and long-term program goals.- Demonstrated strategic/systemic thinking as well as roll up your sleeves action.- Experience managing matrixed staff with ability to leverage non direct reports to complete tasks. - Proven track record managing complex projects and or programs that resulted in cost savings and high customer satisfaction.- Ability to identify and influence systemic change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems).- Identifies gaps in processes or organization and challenges self and others to develop and implement solutions.
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Aetna does not permit the use of tobacco related products or drugs in the workplace.

Job Function: Management

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