AFresh Approach To Great Results. Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description :
Eurest Services, a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Eurest is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Eurest Services. The opportunity for greatness is real at Eurest and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Eurest is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In this exciting opportunity, you will be responsible for ensuring excellent service to on-site clients and Line Managers within the department. This position manages the IIS Network Business Support Services Team (Janitorial, Conference Services, Mail Services and Records Management).
Responsible to report financial data and statistics in an accurate and timely manner within TeamFinance.
Controls expenses within area of responsibility.
Develops and create departmental operating budgets within set parameters.
Operates department within or under set predetermined in budgets.
Evaluates and justify supplies, equipment and purchases as needed.
Maintains records and statistics for administrative and regulatory purposes.
Plans, organizes, directs, coordinates and supervises functions and activities of the department.
Establishes work standards and work flow.
Establishes and implements policies and procedures for departmental operations.
Demonstrates good communication skills with clients.
Encourages and nurtures associate creativity and innovation within the Eurest B&I program.
Ensures compliance with all regulatory agencies.
Demonstrates and promotes Eurest B&I culture, values and management philosophy.
Maintain a proactive attitude towards the achievement of the facility goals and objectives.
Demonstrates quality leadership in meeting performances plans.
Reads and develops in the Total Quality Management process.
Acts as a positive role model.
Develops and maintains job descriptions for department staff.
Encourages staff to participate in Education : programs
Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services and Records Management)
Responsible for ensuring weekly Payroll is inputted in the Crothall Team Fin software
Responsible for ensuring new employees are inputted in the Team Fin software
Responsible for ensuring the Business Services Q&A's are inputted in Crothall Team Coach software on a weekly basis
Responsible for ensuring Monthly Service Reports are completed
Responsible for reviewing and approving all invoices in the rCash system
Handles and resolves any operational problems or issues regarding Business Support Services
Communicates and ensure all employees are aware of any/all site objectives and plans
Acts as liaison for customer needs
Attend Monthly Safety meetings conducted by HSSE
Responsible for specific monthly Safety Reports (4-ASA's and 8 MSSR's)
Maintains all Safety requirements for Staff members provided by HSSE
Participant of the Incident Management Team and BCP Team
Manage the quality process as it relates to Business Support Services and set targets for quality improvement.
Measure customer satisfaction and implement action plans for areas below standard
Continuously review Business Support Services procedures and implement improvements when applicable.
Create an environment of innovations and continuous improvement targeted toward improved service levels and increased efficiency within Business Support Services.
Share best in class and standard practices with colleagues.
Conduct weekly One-on-One Sessions with Line Managers and provide corrective feedback as needed
Enable effective two way communication with all staff
Coach and develop staff
Minimize staff turnover and absenteeism
Communicate site objectives and plans clearly to all staff members
Maintain high staff morale for all staff members
Excellent written and verbal communication skills
Strong management and organizational skills
Ability to manage stressful situations in a calm, courteous, and efficient manner
Client Relations and Customer Service Oriented
Team leadership Abilities; Staffing Recruiting, Development and Relations
Planning, Organization & System Know-how
Strong interpersonal skills, problem solving and analytical skills
Strong working knowledge of Microsoft Outlook
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Compass Group - 2 years ago
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