Salary: $4429 to $6378/month
Negotiable depending upon experience
Under the general supervision of the Communications Director, this position is responsible for the management, planning, configuration, administration and support of emergency communications center technical systems and equipment. Interacts with Sheriff's Office managers, commanders, and staff regularly as well as with members of other departments in the County. Communicates clearly and maintains the Sheriff's Office values.
Examples of Duties:
1. Plans, organizes, directs and evaluates the communication center and mobile command vehicle technical systems operations. Maintains and monitors communications technical systems including, but not limited to; TriTech application suite (CAD Server/Client/MDC) Geofile utilities, end user radio and telephone consoles, logging recorders, CCIC administration, VIPER system, MSAG database.
2. Works with the Boulder County Communications Center (BCCC) to plan, prioritize and coordinate renovations, installation or deletion of equipment, through appropriate vendors and/or other internal departments. Researches grant opportunities and other funding sources.
3. Acts as the technology advocate for the BCCC.
4. Manages the maintenance, upkeep, and efficient/economical utilization of the BCCC technological systems. Resolves operational and unforeseen technical problems.
5. Represents the Sheriff's Office as a technical specialist during critical incidents and represents the best interest of the department and the County in dealing with joint efforts with other municipalities, states, and federal information technology and communications programs.
6. Provides end user training and updates on technical systems
7. Performs or supervises research on emerging technology issues related to BCCC needs. Prepares reports and/or presentations defining proposed solutions.
8. Ability to understand and carry out written and oral instructions. Communicates and expresses procedures and techniques clearly, concisely, and effectively in written and oral form. Maintains logs and records; generates appropriate reports and statistics. Prepares written memos and reports.
9. Analyzes situations quickly and objectively to make quick reasonable effective decisions and to determine the proper course of action. Continually update knowledge regarding new communications services, trends, and technology. Conducts on-going needs analysis.
10. Performs related duties as required to meet the needs of the Sheriff's Office.
Education and Experience
Bachelor's degree in computer science, computer information systems, business administration, or a related field or equivalent combination of education and/or experience. A minimum of 5 years experience in public safety communications or equivalent training and experience as a system administrator.
Knowledge, Skills and Abilities:
Working knowledge of public safety computer systems and equipment. Demonstrated ability to handle multiple demands simultaneously, deal with interruptions and handle difficult situations under time pressure. Ability to communicate courteously and effectively with multiple agencies and the public. Ability to act as a technical resource to staff and to effectively communicate and implement policies and answer questions. Ability to handle confidential information in a secure, professional and discretionary manner. Demonstrated interpersonal problem solving and conflict resolution skills. Effective verbal and written communications skills. Attention to detail and organizational skills. Must be creative, flexible, and able to work in a team environment at all levels of the organization. Additional qualities include strong customer service and human relation skills and dynamic leadership abilities. Initiative and ability to work independently. Valid Colorado driver's license or ability to obtain Colorado driver's license. Acceptable background information, including criminal history.
Knowledge of the principles, practices, and operating requirements of public safety communications center technology systems. Knowledge and experience in system troubleshooting. Knowledge of county government functions; experience with law enforcement/fire agencies. Working knowledge of large and small computer systems; database design and spreadsheet software. Knowledge of current systems and software used by BCCC.
Primarily sedentary physical work requiring ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and citizens.
From "Dictionary of Occupational Titles", U.S. Dept of Labor:
Occasionally: activity or condition exists up to 1/3 of the time.
Frequently: activity or condition exists from 1/3 to 2/3 of the time.
Constantly: activity or condition exists 2/3 or more of the time.
Boulder County, CO - 16 months ago