Desktop Support Administrator
C3 Customer Contact Channels - Tucson, AZ

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Desktop Support Administrator


Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Position Purpose: The Desktop Support Administrator works within the C3 Information Technology team in providing all levels of IT desktop support. The Desktop Support Administrator works closely with and provides support to the C3 Corporate Technology team members and their customers.

Job Responsibilities:

  • Administration of Windows based applications of basic principles, theories, and concepts
  • Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
  • User desktop management with a working knowledge of system patch practices and imaging
  • Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
  • Working knowledge of Cisco based routing and switching
  • IT Support to provide 24x7 on call production support.

  • Qualifications:

  • BS in Computer Science; and
  • 2 – 4 Years’ experience in IT with a focus on desktop support and management ; or
  • Combination of education and experience.
  • Team player
  • Desired certifications include but not limited to: A+ Certification, MCSE
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Ability to work off-hours as required
  • Management experience a plus
  • Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers.

  • Requisition Number: 952

    About this company
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    At C3/CustomerContactChannels, people are the cornerstone of our success and that of our clients. We strive to make each interaction with...