Retail Store Manager/Assistant Manager
Sneaker Villa - Buffalo, NY

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Company: Villa
Villa, a rapidly growing Philadelphia, PA based premier urban lifestyle retailer, has outstanding career opportunities for Retail Store Managers and Assistant Store Managers in Buffalo, NY. Established in 1989, Villa currently has 29 stores located in the urban neighborhoods of Allentown, Atlantic City, Bethlehem, Camden, Cleveland, Harrisburg, Lancaster, Norristown, Philadelphia, Pittsburgh, Reading, Wilmington, and York. Villa is recognized as a valuable resource within the communities we serve. Learn more about us at .

Position: Retail Store Manager & Assistant Store Manager

Store Managers manage the day-to-day operations of one or more retail stores. Hires, trains, maintains employee relations, and schedules store personnel for standard store operating hours. Responsible for sales, controllable expenses (including payroll),security of store receipts, merchandising, inventory control, loss prevention, and store appearance. Responsible for instilling in all employees a strong desire to deliver superior customer service to each and every Villa customer. Promotes the Villa name and concept through the development of strong community relationships.

Principle Duties and Responsibilities:Maintains fiscal performance measured as follows:
Promotes year to year sales growth.
Achieves sales margins according to operating budget guidelines.
Maintains payroll costs per operating budget guidelines.
Maintains both shrinkage and checkout differences at no greater than operating budget guidelines.
Enforces compliance with procedures included in the Retail Store Operations Manual:
Follows and enforces standard opening, closing and check in/out procedures.
Maintains and submits timely, accurate and complete financial and payroll data.
Administers employee discount program and informs new employees of this privilege as per the Employee Handbook.
Provides operations training to all employees on a continuing basis.
Demonstrates and reinforces in all employees a strong sense of customer service, satisfaction and retention.
Follows and enforces proper Point of Sale procedures.

Manages Retail Store workforce:
Maintains a safe working environment for all employees. Completes, in advance,an accurate weekly staffing schedule using accepted company guidelines.
Selects and hires qualified personnel.
Terminates employees when necessary utilizing accepted company policies and procedures including proper documentation for all separations.
Responsible for completing performance appraisals for each store employee on a timely basis and for recommending appropriate employee wage increases.
Analyzes store staffing requirements; utilizes recruitment resources to meet staffing needs.
Defines responsibilities, goals and objectives for store employees; gives performance feedback - both positive and negative.
Motivates and coaches staff; manages difficult situations.

Ensures control and protection of Retail Store inventories:
Inspects and reviews deliveries for proper quality and quantity.
Completes accurate and regular merchandise inventory counts.
Accurately accounts for all un-saleable merchandise.
Apprises District Manager and the other Manager of all store activities on a regular basis.
Maintains and presents a positive, enthusiastic attitude toward job and company.
Creates and maintains an organized and efficient management office/work space.
Prepares, presents and displays visual merchandising and in-store marketing programs, as directed by Merchandiser.
Completes all store payroll procedures on a timely basis prior to Monday store openings. Each Monday of pay week, completes the shift report,accounting for all employee hours worked in the store during the pay period. Includes all hours worked in other stores if the employee also worked in other locations during the pay period. (Locations other than their home store)
Maintains all store fixtures and equipment in proper working order. Maintains store cleanliness at all times.
Conducts monthly employee meetings for the purpose of communicating merchandise,marketing, housekeeping and all other corporate initiatives.
Promotes and develops good community relations by looking for and being involved in community activities and projects.

Qualifications/Skills & Knowledge Requirements:
Minimum of three (3) years of experience in a management or supervisory capacity.
Work requires a solid knowledge of the retail business and an understanding of the needs of the urban customer.
An excellent command of the English language to effectively communicate with other employees, management and customers. Bilingual Spanish skills are a plus.
Must have knowledge of a variety of computer software applications.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Individuals must be able to stand for extended periods of time, stock shelves by climbing ladders or stairs, lift and move inventory up to 50 lbs.,determine colors for merchandise stock and customer assistance, and work regular hours.

We offer a competitive salary, bonus opportunity, and a great benefits package including a 401(k) plan.

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