Technical Service Technician
Dyson - King of Prussia, PA

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PURPOSE OF POSITION:The Technical Service Technician position supports the Dyson Service Center by providing on-site service and technical support to Dyson customers. This position is in a retail environment with weekend and evening hours necessary. MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES: 1. Technical Service & Support Provide Dyson customers with technical support including the servicing/repairing of their Dyson products. Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products. Manage and deliver a high-quality customer experience from the service/repair perspective. Properly manage parts usage and inventory as required and/or directed. Provide real time feedback to Technical Service Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities. Capture and report any emerging product reliability and safety issues 2. Reporting Submit daily/weekly reports of products and customers serviced. Any other reporting protocol required. 3. Other Duties Support Technical Service Team in evaluating needs and opportunities to best support Dyson consumer repairs in region. Assist Technical Service Team in evaluating ongoing training needs Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised. Assist Technical Service Team in investigation escalated repair instances Other duties as required
Experience and Education Product Servicing/Repair experience required Customer Services/Sales/Relationship Management experience required Basic Electrical knowledge required Basic Mechanical knowledge required High School Diploma or equivalent required, Bachelors Degree preferred Skills/Competencies Ability to understand the Dyson brand and uphold its integrity High level ability to troubleshoot product faults and provide proper resolution High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations Strong presentation and people skills required High level of computer literacy including intermediate level experience with Microsoft Office Strong written, verbal and interpersonal communication skills A meticulous approach to planning and organizing including a proven ability to prioritize tasks and meet strict deadlines Proven ability to build and maintain strong relationships with people at all levels of a business Knowledge of Dyson products would be a distinct advantage Ability to lift and move up to 50 lbs. Applications are only accepted through Dyson: is an Equal Opportunity Employer AA m/f/v/d

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Inventors. Heroes. Wrong thinkers. Problem solvers. Dyson is a place for the unconventional. Frustrated with a Hoover that lost its...