Department Manager Client Services Delaware
Citi - New Castle, DE

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Reference Code: 12026159
Location: New Castle, DE, USA
Education Level: Bachelor's Degree
Description
Business Overview Cash Client Services in North America is comprised of two main locations, the Delaware Service Center (DESC) and the New York Service Center (NYSC). The DESC supports all cash products for the North American corporate customers. Cash products include (but are not limited to) the following: Funds Transfer, WorldLink, Check clearing, Check Collections, Disbursements, Lockbox, and ACH. Overview of Role
Serves as the leader of the organization and has line responsibility for groups, teams or multiple sections of staff employees
Reports to the Region Head or Managing Director
Responsible for the development of strategic goals and objectives for the Department as a whole both for short-term (current year) and long-term (3-5 year window)
Responsible for setting the strategic direction and being the "champion" for the department in regard to diversity, mobility, and Citigroup's Shared Responsibilities
Serve as a senior representative of the larger organization to internal and external clients
Overall risk, control, HR, audit, and financial responsibility for the Department
Identify opportunities to improve overall operating efficiency and overall client satisfaction through an improved client experience Main Competencies
Leadership/ Strategic: Highly detailed planning, organizational and client experience skills Ability to identify a changing business environment and proactively adjust the course of the organization to meet those changes Ability to challenge a team of managers by setting and managing versus specific goals and objectives Ability to develop innovative and creative solutions

Leading People/ Embracing Diversity:
Ability to lead a team to set of challenging common goals and objectives
Ability to effectively delegate
Ability to work under pressure
Well-developed management and interpersonal skills
Ability to build and motivate a team

Risk Management:
Ability to effectively mitigate risk within the operating environment
Good business/organization judgment-ability to make a good business decision

Communication:
Executive presence; ability to have voice heard
Well-developed communication skills and presentation skills
Ability to relay difficult decisions or communicate "bad news" effectively

Global Client Respect/ Service:
Establishes long term credibility and relationships with clients, anticipates client needs and proactively manages client expectations. Effectively manages multiple internal and external relationships through effective prioritization

Productivity/ Project Management:
Ability to manage multiple objectives through effective time, resource and project management

Industry Knowledge:
Breadth of knowledge of the business and organization

Shared Responsibilities:
Fully understand and implement Citigroup's values: Responsibility to our clients, to each other and to our franchise Day-to-Day Responsibilities
People Management: Develop specific goals & objectives of reporting Section Mangers and their team
Setting and reviewing performance objectives, goals, and target productivity and service quality expectations
Lead the annual compensation review process and make recommendations to the Region Head on exceptions
Manage resource allocation
Budget Management: Financial budget management for P&L(s)
Monitor appropriate metrics ensuring overall operating efficiency
Serve as the final point of escalation for staff members and internal and external clients
Identify any opportunity for, and implement process improvements, service enhancements, or technology enhancements
Look to reduce expense through improved technology builds, process changes, opportunities for outsourcing at a lower cost
Create, develop and maintain business relationships: Build a network of contacts within Citigroup and external organizations
Identify control deficiencies and implement appropriate procedures to mitigate any risk or control losses
Ensure that all projects within the department are on target, on budget, and being managed effectively
Ensure that the team meets all audit and control requirements
Ensure that the department is operating at peak efficiency and service quality Qualifications
Education: Bachelors degree or equivalent experience (MBA a plus)
7-10 years of management experience
2-3 years experience in Cash Management

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