Videoconferencing and A/V Field Service Technician
VSGi - McLean, VA

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Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies
  • Integration and configuration of videoconferencing and A/V equipment with Crestron and AMX control systems
  • Conduct onsite user and administrative training to customers on the operation of installed equipment, software and networks
  • Integration, test, configuration and trouble-shooting of IP and ISDN networks in support of videoconferencing and A/V equipment
  • Provide support to VSGi’s Helpdesk by trouble-shooting videoconferencing and A/V equipment and network issues through to resolution
  • Conduct customer site surveys and provide sales engineering support
  • Prepare detailed installation, trouble-ticket reports and maintenance of customer service profiles
  • Requirements/Qualifications:
    • 3-5 years of related experience in support and trouble-shooting of videoconferencing and A/V technologies and networks
    • BA or BS degree desired and/or equivalent work experience
    • Strong knowledge of Polycom, Tandberg, LifeSize and legacy videoconferencing systems required
    • Demonstrated experience installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software
    • Knowledge and familiarity with the installation, configuration and trouble-shooting of Crestron and AMX control systems
    • Certified Video Engineer (CVE) preferred
    • Demonstrated knowledge of H.323, H.320 and SIP networks
    • Working knowledge of videoconferencing standards
    • VoIP and networking experience a plus
    • Strong customer service and organizational skills
    • Demonstrated ability to work independently and exercise good judgment
    • CAD and Visio skills a plus
    • Strong project management skills, detailed oriented and ability to handle multiple tasks
    • Strong oral and written communication skills
    • Solid problem solving and consultative skills in a fast paced environment
    Visual Systems Group, Inc. (VSGi) is a nationwide system integrator with an eighteen year track record of delivering unsurpassed solutions, service, and products providing end-to-end voice, video, collaboration and networks in the videoconferencing and communications industry.