E-Commerce Team Lead
Goodwill of Greater Washington - Washington, DC

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Goodwill of Greater Washington operates a rapidly growing online retail store specializing in reselling donated books, media, electronics, musical Instruments, antiques, and other items. We sell our items on various third-party webstores, including Amazon.com, eBay.com, and ShopGoodwill.com. The e-Commerce Lead will work with the Assistant Manager, e-Commerce, as a team leader to operate GGW’s e-Commerce department.

Section 1.01 Primary Duties and Responsibilities :

  • Serves as lead supervisor of a team that operates GGW’s e-Commerce department. Ensures that all e-Commerce team members have their assignments for the day and are performing those assignments efficiently and according to GGW standards and procedures.

  • Enforces GGW e-Commerce standard operating procedures and ensures that all e-Commerce quotas are met on a daily basis.

  • Monitors merchandise being sold online, addresses and corrects any problems or discrepancies, and answers customers’ questions courteously and promptly.

  • Ensures that new book orders and postage are printed out, sorted and assigned to an associate as needed for retrieval, packing and shipping. Ensures that appropriate labels and manifests are prepared.

  • Ensures that all processed orders are picked up by the shipper on a regular basis.

  • Works with Collectible Goods Coordinator to ensure timely and accurate posting, fulfillment, and customer service of orders placed on Shopgoodwill, eBay, Craigslist, and other sites.

  • Processes customer refunds, returns, and postage credits. Works with Finance and the Assistant Manager to ensure proper handling of all Paypal payments and credits.

  • Reports to the general manager sales numbers and other statistics in a manner and duration designated by the general manager. Ensures that scorecards and other documents and databases reporting financial and sales data are posted and kept up to date and accurate.

  • Assist associates with pre-scanning and pre-sorting books as needed.

  • Assist associates with scanning and posting books on a daily basis, meeting quotas as assigned.

  • Completes all assigned tasks in an efficient and concise manner.

  • Performs other duties as assigned by the e-Commerce assistant manager or general manager.


  • Section 1.02 Required Qualifications :

  • College degree, high school diploma, or equivalent. Work experience may be substituted for education

  • Supervisory experience; ability to lead and maintain a team environment.

  • Ability to perform basic math calculations

  • Microsoft Office proficient and strong working knowledge of computers and the Internet. Experience with selling on Amazon.com, eBay.com, and/or ShopGoodwill.com is a plus.

  • Ability to effectively communicate verbally and in writing

  • Ability to sit and/or stand for up to seven (7) hours per eight (8) hour shift

  • Ability to lift, push or pull up to 40 pounds frequently

  • Ability to understand and adhere to policies and procedures

  • Self-starter and learns quickly

  • Responsible and reliable and extremely organized

  • Has experience with online order management and working directly with
    customers

  • Excellent customer service skills; can handle difficult customers with finesse and poise

  • Can keep details organized and take initiative without supervision


  • Section 1.03 Preferred Qualifications :

  • Previous work experience in an online retail environment
  • Please ensure that your resume and/or application reflects a history consistent with the duties and requirements desired for this position.

    Goodwill of Greater Washington - 20 months ago - save job - copy to clipboard - block
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