Custody & Escrow Account Administrator/Service Delivery Advisor
Bank Of America - Chicago, IL

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The Service Delivery Advisor is responsible for day to day operation and monitoring of an assigned portfolio of Escrow, Institutional Custody, and/or Issuing and Paying Agent accounts and serves as a liason between the client and operations. This position is part of the Global Custody and Agency Services group working primarily on an assigned portfolio of corporate client accounts.

Responsibilities include:
  • Review and understand Governing Documents and monitor account activity to ensure compliance.
  • Work with relationship management to onboard new clients and advise of issues.
  • Gather and review initial data, documents, and other information provided by the client. Track missing information and resolve discrepancies.
  • Respond to client inquiries in a timely and accurate manner; ensure timely and accurate delivery of standard deliverables as well as ad-hoc requests.
  • Communicate, identify and mitigate client issues in a proactive and positive manner in order to meet client needs that result in high client satisfaction.
  • Liase with operations teams to resolve trade and other issues to minimize client impact.
  • Coordinate cash inflows/outflows to the custody system per client direction.

Required Skills : "MUST" have these skills to be minimally qualified.

  • Bachelor's degree in finance or related field, or equivalent work experience
  • 3-4 years of financial services experience with direct client communication experience
  • Effective verbal and written communication skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to work both independently and as a team player
  • Proficient computer skills (Microsoft Office applications, Global Plus)
  • Working knowledge of equity and fixed income instruments
  • Basic understanding of DTC, Euroclear and sub-custodian networks
Desired Skills :
  • Working knowledge of foreign exchange (FX) markets.
  • Previous custody & escrow administration experience working with high volume, high touch clients.
  • Global Custody experience and working knowledge of SWIFT.

Bank of America - 20 months ago - save job - block
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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...