Sr Support Engineer
TIBCO Software - Somerville, MA

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Provide phone/email/WebEx consultation to debug customer problems
Utilize good communication skills (phone/email) to provide excellent support to the TIBCO customer base
Understand the problem reported by the customer and reproduce it locally within the support lab
Document problems accurately and completely, their solutions, and defects
Investigate and provide workarounds as applicable
Work with other teams within Support as required
Manage workload efficiently while being able to resolve time-critical situations professionally
Learn the technologies required for supporting the TIBCO Spotfire products
Create Knowledgebase articles (FAQ/Solutions) that provide technical value to the TIBCO customer base

Qualifications:
BSc degree in Computer Science, Information Systems, Software Engineering, or equivalent
5+ years of relevant experience in software development

Demonstrated technical skills is some of the following areas:
2-3 years’ experience with Java and J2EE technologies and applications
Prior Client/Server architecture experience in BI industry applications
Strong troubleshooting and analytical skills
Strong customer orientated attitude to deliver high quality support services
Excellent verbal and written communication skills
Ability to interact effectively in an global support environment
Experience with .NET framework, C#, ASP.NET, XML/XSL, web services, SQL.

About this company
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TIBCO Software develops software that enables customers to integrate, manage, and monitor enterprise applications and information delivery....