Technical Support - Tier 1
BizLibrary - Chesterfield, MO

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Provide outstanding customer service in a Tier 1 Technical Support role to BizLibrary's external clients.
  • Primary responder for all inbound support requests through phone and email channel; responds to telephone calls and emails by defined process and performance measures.
  • Performs technical troubleshooting of BizLibrary‚Äôs software product using tools and internet browsers in desktop and mobile environments.
  • Follows processes to document technical support cases in BizLibrary case management software.
  • High school diploma or equivalent. 2 year college degree in technically related discipline, preferred.
  • 1-2 years help desk or related work experience required.
  • Excellent oral and written communication skills.
  • Ability to provide professional customer service to clients.
  • Problem analysis and Problem-solving skills.
  • Adaptability to change within the workplace.
  • Strong attention to detail.

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