Provide outstanding customer service in a Tier 1 Technical Support role to BizLibrary's external clients.
- Primary responder for all inbound support requests through phone and email channel; responds to telephone calls and emails by defined process and performance measures.
- Performs technical troubleshooting of BizLibrary’s software product using tools and internet browsers in desktop and mobile environments.
- Follows processes to document technical support cases in BizLibrary case management software.
- High school diploma or equivalent. 2 year college degree in technically related discipline, preferred.
- 1-2 years help desk or related work experience required.
- Excellent oral and written communication skills.
- Ability to provide professional customer service to clients.
- Problem analysis and Problem-solving skills.
- Adaptability to change within the workplace.
- Strong attention to detail.