KGB San Antonio Open Positions KGB USA -
San Antonio, TX
Listen to customers and comprehend reason for call (e.g., status, trouble report)
Answer customer question(s) (e.g., provide order/ trouble status)
Perform logical troubleshooting
Document troubleshooting steps and confirm resolution of reported trouble
Guide the customer through a battery of self-help installation and repair opportunities
Service activation support for voice service calling features
Provide affiliated ISP support
Perform other duties as required Job Requirements
Required Education: High school diploma or GED
Additional Technical Support Rep Skills: (Minimum 6 months experience)
Broadband Internet service capabilities
Client/server software technologies
Ability to navigate database tools and related applications(e.g.,trouble ticketing system)
Knowledge of :
Customer Service Skills experience (1 year) Must successfully pass background and drug test PC knowledge Functional Literacy Operational knowledge Keyboard proficiency Technical background and experience a plus
KGB USA - 8 months ago
- save job
-
block
