The Application Systems Technical Analyst focuses on Incident and Request management and also handles Problems, Changes, performs technical support, technical installations, maintenance, technical analysis, testing, and documentation for the maintenance of departmental and enterprise clinical applications. This position will provide support for clinical applications that includes HELP1, HELP2, Initiate, ECIS, and other clinical systems running on different platforms. This support position will work rotating on call shifts during business hours and off business hours during the week, weekends, and holidays 365x24x7.
Excellent communication, interpersonal and written skills
Ability to troubleshoot and develop coordinated steps for problem solving
Ability to troubleshoot common to complex issues and articulate those issues to others
Ability to document issues, solutions and maintain the documentation
Ability to take appropriate initiative for involvement in assigned projects from design through implementation and look for ways to continuously improve the support process
Ability to identify, present and follow up on clinical application issues with the appropriate teams - clinical and other support teams, implementation, development, QA, etc.
Ability to learn new applications and platforms quickly
Ability to work with team members, other teams, and end users in a mutually respectful manner
Other duties as assigned by supervisor
This position will work with confidential and proprietary information that requires a signed IT Employee Invention and Confidentiality Agreement upon hire.
Bachelor’s degree in an information technology, clinical, or healthcare (clinical or business) field OR four or more years of information systems, clinical, or clinical information system experience. Intermountain Healthcare verifies both degree attainment and educational institution accreditation following an offer of employment.
Knowledge of Intermountain Healthcare's clinical applications (HELP1, HELP2, ECIS)
Intermediate proficiency with medical terminology
Technical support experience or clinical experience with clinical information systems
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V
Intermountain Healthcare - 18 months ago
Intermountain Healthcare is an internationally recognized system of 22 hospitals and a full range of medical services, multi-specialty...