Seibel CRM Analyst-Programmer
Hitachi Data Systems 67 reviews - Denver, CO

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Position : Siebel Application Analyst
Description :
This position will be responsible for supporting Siebel CRM at Hitachi Data Systems. This role will require to interact with end-users both Hitachi Data Systems internal users and Partner users on daily basis.
Responsibilities :
· Responsible for managing level2 & 3 application support issues.
· Communicate effectively with end users to identify needs and evaluate alternative business solutions.
· Proactively assess opportunities for improvements and create recommendations to the management.
· Work with the development team to resolve end-user issues.
· Debugging the issues using Siebel Tools.
· When required should be able to do code changes to fix issues.
· Liaison between end users and BAs to convey new functionality requirements.
· Participate in application testing when necessary.
· Train the end-user on upcoming functionality.
· Continually seek opportunities to increase customer satisfaction and develop client relationships.
· May act as a team or project lead providing directions to the team activities and facilitates team decision making process.
· Networks with and represents the organization to senior level internal and external personnel in own area of expertise.


Qualifications :
· Bachelor
      's degree in Computer Science/Engineering or equivalent degree.

      · 3-5 years of Siebel application development/support experience.
      · Strong Siebel Tools development skills including EAI and EIM.
      · Strong understanding of relational database design and SQL query languages.
      · Ability to work in a diverse team as a team player.
      · Strong communication skills, both written and verbal.
      · Experience with full understanding of area of specialization.

      About this company
      67 reviews
      Hitachi, which means "risen sun," is looking for a new dawn of profits from its galaxy of businesses. The...