Director Platform Operations
Netbiscuits GmbH - Reston, VA

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Manage the Platform Operations organization and a high performing team to deliver strategy, planning, documentation and processes for Platform Operations and Support and execute accordingly
  • Improve and lead an effective change management process within the Platform Operations team and with other internal and external groups
  • Develop and execute strategies to ensure scaling and security in a fast growing SaaS hosting and cloud environment
  • Set departmental goals and objectives and drive accountability through metrics and process driven results on a quarterly basis
  • Manage and own the technical and contractual relationships with 3rd party providers (Datacenter, CDN, etc.)
  • Budget responsibility for the SaaS infrastructure and related services
  • Make strategic platform business recommendations to the executive team including new features, new technologies, cost saving strategies, improved processes and resource planning
  • Own and develop the platform infrastructure roadmap. Stay informed of new technology trends and best practises to steer suitable solutions to meet our business needs
  • Manage key change projects and deliver them in time and on budget
  • Lead problem and incident management, based on a defined process
  • Own and ensure Platform Operations and Support SLAs. Monitor platform metrics and provide regular reports to internal and external stakeholders
  • Ensure a collaborative and integrated approach with Product Management, Engineering, IT, Professional Services and the wider organization

  • Preferred Knowledge, Skills, and Experience
    • Fluency in English is essential (both spoken and written), good knowledge of German is preferred
    • 5+ years of international experience in operating a large scale hosting infrastructure
    • Expert in Cloud Computing, Web-Hosting and Content Delivery
    • Experienced in designing, implementing and operating mission critical application infrastructure in HA, multi-tier, web- and application server farms
    • Experienced in security-related matters and implementation of security standards, such as PCI DSS
    • Driven, intelligent and passionate about technology, strong analytical ability
    • Strategic thinker with experience developing a long-term plan and ensuring its execution
    • A doer and a leader, a hands-on leader with a pragmatic mind-set, who is an advisor, consultant, and strategist
    • Excellent interpersonal skills - Ability to work with executives across diverse functional groups and with internal and external technical teams
    • Proven leadership and team collaboration skills.
    • Good communication, presentation and project management skills
    • Experienced in contract negotiations with suppliers
    • Maintains high levels of confidentiality
    • Industry-specific experience (Mobile Internet, Enterprise Solutions) would be ideal
    • ITIL certification would be preferred

    Apply Now We offer a friendly, diverse work environment and very competitive benefits package.

    If you are interested in working in a challenging and fast-growing environment for the internationally recognized leader in mobile platform and services delivery, then we are looking forward to receiving your application by email to inclusive of a convincing cover letter explaining why we should hire you. Please don't forget to state your current base salary, total expected compensation and possible starting date.

    Netbiscuits is an Equal Opportunity Employer (EOE).