An Office Manager III is responsible for the daily management and performance of an H&R Block tax office, serving as the front-line manager responsible for leadership and development of all tax office associates and office growth. Responsible for training, lending expertise to, supervising and coaching associates to get desired results to improve the client experience and achieve client retention targets. Assists in development of the office-level operating/business development plan; owns the implementation of the office-level operating/business development plan and office growth targets. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing, and customer service. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. An Office Manager III is generally responsible for all aspects of a large tax office operation.
Bachelors degree in Business or other related field OR an equivalent combination of education and experience.
2-3 years of supervisory experience in a customer service environment.
Good verbal and written communication skills and effectively communicates in person.
Good decision?making skills and the ability to function well under stress.
Able to exercise independent judgment with minimal supervision.
Possess administrative and organizational skills sufficient to plan and manage day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Interpersonal and client orientation skills focused on actively seeking to understand and meet client needs.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
Understanding and previous use of a Windows-based computer system.
Demonstrated effective facilitation/training skills.
H&R Block - 2 years ago
H&R Block is one of the world's largest tax services providers, utilizing more than 100,000 highly trained tax professionals and having...