SUMMARY: Lead a team of schedulers and estimators for overall organization. The function is the conduit between the customer demand being generated by the sales organization and the execution activities that are passed along to the operations group. The centralized scheduling and estimating group is responsible for the timely and accurate creation of estimates and the last control checkpoint for the conversion of customer accepted quotes to actual jobs.
WORKS CLOSELY WITH:
Chief Operating Officer to support a streamlined operations function
Manufacturing sites to best utilize available capacity and maximize margins
Sales organization to understand customer demand and improve customer satisfaction through timely and reliable quote estimates
ESSENTIAL DUTIES AND RESPONSIBILITIES : To include the following, other duties may be assigned.
Set and manage the handoff' process from sales to operations through consistent processes, tools and key performance indicators
Associate customer demand with the most appropriate manufacturing site in a manner that maximizes overall company performance
Set and manage the internal scheduling and estimating service that the sales organization can rely on in terms of speed, quality and consistency
Establish a culture of continuous improvement, accountability and best practice sharing throughout the scheduling and estimating function
Aid in avoiding margin leakage through a structured and controlled estimating process
Develop, communicate and monitor key performance indicators for the centralized scheduling and estimating group. Examples of KPIs include the following;
Estimate turnaround time
Estimates versus actual
Identify business requirements and support the development and implementation of IT tools where appropriate
Perform annual reviews and salary evaluations for direct reports
SUPERVISORY RESPONSIBILITIES: All central scheduling and estimating staff
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires a four-year college degree in Business Administration or related degree
Must have at least 10 years of supervisory experience within Operations, including professional services and private sector industries. Director level Operations experience preferred
Must have superior organizational and management capabilities
Must be able to supervise and motivate department staff with varied skill levels
Must be literate in Excel, Word, Outlook, PowerPoint
Ability to read, analyze and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Effective written and verbal communication skills, including reports and presentations to C-Level executives
Proven leadership skills in an Operations environment. Ability to quickly understand complex issues, determine the path forward and execute a plan to achieve desired outcomes. Must have ability to summarize, present and communicate to various levels of resources within the organization. Need to provide clear direction and ensure individual accountability to supervisees
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The SVP Scheduling and Estimating position will be based out of Baltimore, MD. Some travel (approximately 1 day/ week) is expected in order to periodically visit the company manufacturing locations, conduct meetings with company personnel, and meet with vendors and/or other external parties as needed
Lucas Group - 12 months ago
Lucas Group is one of the nation's largest non-franchised, executive recruitment firms with a reputation for successfully providing human ca...