Auto req ID 6366BR
Job Title Call Center Representative
Business Unit Masco Contractor Services, Inc.
Job Posting Category Sales/Business Development
City Daytona Beach
State/Province Florida
Country United States
Job Description
As a business unit of Masco Corporation (NYSE: MAS), Masco Contractor Services has grown to be one of the largest residential subcontractors with an annual revenue of approximately $900 million. MCS is dedicated to providing outstanding service for builder customers by offering a wide range of installation capabilities, logistical know-how and unique services on a national level. MCS is an integral member of a builder’s team by helping the by providing services and expertise that can result in construction excellence. In addition to being a leader in providing insulation, MCS companies also install residential building products, for both Masco and non-Masco brands, including fireplaces, cabinets, garage doors, gutters, shower enclosures, shelving and more. With locations in most major metropolitan cities and 50 distribution sites in the United States, MCS companies combine top-grade building products with superior installation services.
As a call center representative, you will be the first contact our customers have with MASCO Contractor Services. The position requires a friendly and professional phone presence and the ability to explain the company’s services.
Responsibilities:
Sell MASCO Contractor Services assessments by showing customers the value of our service
Provide exceptional customer service at all times
Proactively update front office supervisors at multiple nationwide branches with customer data
Process all customer inquiries and scheduling via phone calls and web-based systems
Process credit card payments
Work in a database system entering customer data and scheduling assessments
Work in multiple computer systems simultaneously
Other duties as required
QUALIFICATIONS :
Experience in inbound or outbound telephone sales
Customer service experience
Call center experience
Friendly and professional phone presence
Excellent written and verbal communication skills
Type accurately at least 35 wpm
Attention to detail
Ability to navigate through multiple computer systems simultaneously
Ability to work independently
Ability to work in a team environment
Proficient operating in a Windows environment
Experience in Microsoft Word, Excel, Outlook, and PowerPoint
