Technical Services Engineer II
Ann Arbor, MI
Job Title: Technical Services Engineer II
Reports To: Regional Technical Manager
Business Unit/Function: Worldwide Sales & Support
Job Track: Technical/Professional
Position Location: Ann Arbor, MI
Number of Direct Reports: N/A
FLSA Status: Exempt
The Technical Services Engineer II is responsible for providing world class assistance to customers and channel partners in the usage of our products, as well as for leveraging our knowledge and relationships to assist in growing our software business in line with our corporate vision and performance expectations.
Activities may include combinations of customer support and other services, listed below, in proportions that are consistent with business needs, with the individual’s skills and interests, and with the individual’s availability: Product Support, Sales Assistance, Key Customer Development, Customer Training, Billable Services, Business Unit Assistance, and Marketing Assistance and Business Development.
Essential Job Functions/Accountabilities :
Product Support : Support customers promptly and effectively in order to improve our customers’ productivity and satisfaction with ANSYS simulation products.
Sales Assistance : Demonstrate the value of the ANSYS vision and software to sales prospects through collaboration with Sales in order to grow sales volume in existing markets. Create and present technical materials.
Key Customer Development : Consistently improve our understanding of our customers’ workflow and technical needs and communicate new opportunities and risks to Sales; proactively work to grow the software usage by demonstrating new solutions based on the ANSYS vision and software.
Customer Training : Train customers on the usage of ANSYS simulation products to increase their proficiency, independence, and success in simulating engineering problems with ANSYS software.
Billable Services : Provide consulting services to enhance the value and usage of our software and to drive increased sales of ANSYS simulation products.
Business Unit Assistance : Collaborate with the Business Units to improve ANSYS software products and the customers’ experience using these products.
Business Development/Marketing Assistance : Demonstrate the value of the ANSYS vision and software to the marketplace through collaborations on marketing campaigns and business initiatives in order to grow new markets.
Other duties as assigned
- Ph.D. in an engineering discipline OR MS + 3-5 years’ experience. A BS with more than 7 years
of industrial experience will also be considered.
- Demonstrated use of relevant ANSYS software (knowledge of other commercial CAE, CAD, EDA
software packages a plus).
- Ability to work independently, as well as with others in a diverse team environment
- Demonstrated ability to manage multiple projects and to communicate effectively with
- Demonstrated problem solving skills and ability to create engineering solutions to customer
- Demonstrated skills in writing and presenting in fluent English
Non-Negotiable Hiring Criteria:
ANSYS INSPIRE Values:
- In novation
- S trive for Excellence
- P assion & Intensity
- I ntegrity
- Re spect & Trust
PLEASE NOTE: No Phone Calls; No Recruiters
ANSYS - 14 months ago