Quality Improvement Practice Coach
Catholic Health Initiatives - Little Rock, AR

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As a member of the Practice Transformation Team the Quality Improvement Practice Coach (QIPC) manages a caseload of practices involved in one or more of the department’s improvement activity programs. Initially this will be the Primary Care Transformation project. The QIPC utilizes an evidence-based approach to facilitating multi-discipline quality improvement (QI) team work both directly in the practices and within the organization. The QIPC maintains accountability for the baseline assessment, ongoing facilitation of practice improvement methodologies & measure reporting as well as ongoing assessment of practice progress toward desired transformational change

Essential Functions


Serve as the primary liaison, teacher, coach, and facilitator for practices participating in CHI primary care transformation programs and provide connection to other internal and external organizational programs/services, as applicable. Quality Improvement practice coaches will have the ability to:

Work collaboratively and establish good working relationships with practices & within the organization

Promote quality improvement to current and upcoming practices throughout CHI

Use critical thinking and analytical skills to determine needed education, training, or interventions to overcome barriers and/or improve data trends

Comprehend program and corporate QI goals and enact the program plan that is consistent with these goals

Effectively facilitate team meetings & leadership alignment on various levels to achieve aims and program goals and deliverables

Effectively communicates with internal and external teams both verbally and in writing

Document and report program goals and deliverables

Manage time effectively & prioritize time in order to meet practice, program, and organizational goals

Link practice to available external resources, such as consultants and group learning opportunities, to meet specific needs which extend beyond those that are met by the QI Coach’s role

Maintain collegial relationships with external partners including, but not limited to, TransforMED

Facilitate conflict management & mediation

Manage multiple projects, teams & priorities

Possess excellent written & verbal skills in order to produce team updates, written reports/articles, and/or presentations as called for by directors.

Participate in the planning, presenting and hosting of Learning Collaboratives.

Work toward achieving coach core competencies & apply to work with practices.

Understands the PCMH measures and has the ability clarify any questions that arises around the PCMH measures.

Use data (quality measures, satisfaction & cost) to implement change at the practice and program level.

Effectively facilitate team meetings & leadership to incorporate shared decision making, self-efficacy , and self-management support for patients/families at every interaction.

Work with care coordinators and practice staff to educate and activate patients to be experts in managing their health and care.

Ensure that there is a system designed to provide continuity of care for patients that move across the different levels of the health care system especially patients that have been in the ER or hospitalized.

Assist practices in building their medical neighborhood and identify ways to better utilize community resources to help meet the needs of patient

Ability to analyze workflow processes in the practice and gain insight into their strengths and opportunities

Effectively communicate pilot goals and outcomes in external speaking engagements

Apply concepts of change that may include PDSA, LEAN and/or Six Sigma

Program development as needed.

Other duties as assigned.



: A minimum of BA/BS in health care or related field.

Preferred Experience

: Previous course work in Quality Improvement, facilitation skills, Experience and knowledge or ambulatory care and/or primary care preferred, experience with quality improvement (QI) and analyzing QI data, experience with accreditation organizations

Knowledge of and practical use of good business English, spelling, arithmetic, practices and the ability to communicate effectively using written and verbal skills.

Proficient in email communications and internet usage along with basic use of Microsoft Excel and Word. Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Additional Responsibilities:
Demonstrates a commitment to service, hospital values and professionalism through appropriate conduct and demeanor at all times.

Adheres to and exhibits Catholic Health Initiatives core values:


: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.


: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.


: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.


: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

Maintains confidentiality and protects sensitive data at all times.

Adheres to organizational and department specific safety standards and guidelines.

Works collaboratively and supports efforts of team members.

Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, staff and the broader health care community.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CBCHI


Quality Management

Primary Location

AR-Little Rock



Scheduled Hours per 2-week Pay Period


Weekends Required



Full Time

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For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...