Follett Higher Education Group - Memphis, TN

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Follett Higher EducationWe help institutions, administrators, faculty and students achieve a shared goal: to fully realize the powerful benefits of higher education..From a small community college to a large state university system, from the heartland to the inner city, from the East Coast to the West, across Canada and the United States, the needs and requirements of institutions of higher learning are as individual as the students they teach. We are the nation's largest operator of college bookstores, generating more than $2.0 billion in annual sales at more than 830 locations. We also are the industry's premier wholesale book distributor-a leader in helping students manage the increasing cost of a college education. Whether it's a brand-new sweatshirt with a college logo or a used calculus textbook, Follett has always been the place to go. And as more and more shoppers go online, Follett is there as is now one of the largest online retailers on the Internet.Please visit our website to learn more at

Since 1848, Rhodes College occupies a 100-acre wooded campus in an historic neighborhood near downtown Memphis, offering both an idyllic residential learning environment and the vitality of a growing urban center. The College currently serves more than 1700 students with 32 majors of concentration offered.

Memphis is home of the blues, barbeque and rock-n-roll including Graceland, the Memphis Zoo and the NBA team ' the Memphis Grizzlies. (

Job Responsibilities:
Bring your energy and enthusiasm to this leadership role by developing relationships on campus with students, faculty, and staff. We are seeking a highly responsible, customer service driven leader who possesses 2-3 years retail management experience, and who thrives in a fast paced, challenging and ever changing environment. This person is responsible for driving sales, financial management and ensuring store profit and productivity goals are met. Area of responsibility includes over a Million in sales volume with 70% of sales in text. Key components of this management position would include:

Providing outstanding customer service to a diverse customer base including faculty, students, and staff
Demonstrating financial and business acumen
Monitors cash flow, inventory, and security controls
Achieves all store financial, revenue and expense targets
Monitors daily and weekly sales; analyzes reports to ensure monthly sales budget is achieved
Models and manages effective supervision to drive sales while maintaining exceptional customer service and store standards
Consistently monitors and adjusts sales forecasts to ensure labor is utilized to optimize sales generation
Leads efforts to reduce in-store shrink activity through Loss Prevention education, awareness and compliance
Ensures the safety of company funds, assets, personnel, customers and property and adherence of policies governing the acceptance of credit cards and checks
Manages the visual presentations to create an exciting shopping environment for customers
Providing an atmosphere with open and honest communication that respects the ideas and opinions of others
Creating a learning environment that provides growth and development of associates
Being actively involved with campus activities, leadership groups and organizations
Being open minded, creative and solutions oriented
Managing multiple priorities with competing deadlines
Being cooperative, committed to common goal and respectful of team and associates
Recruiting, hiring, and training quality associates
Maintaining a commitment to a strong community presence through on and off campus partnerships
Overseeing all departments within the bookstore
Performing other duties as assigned by Regional Manager

Bachelor's Degree in Business or similar experience required
Two to three years of retail management within the bookstore industry preferred
Solid understanding of the elements that drive retail profitability
Experience leading operational and loss prevention strategies
Strong written and verbal communication skills
Strong business acumen and analytical skills
Ability to build teams and partnerships
Proven track record with people management and development
Accountable for actions and follows through on commitment
Results oriented, with the ability to multi-task, delegate and drive results
Profit and loss knowledge in order to drive sales and control expenses
Retail knowledge of store operations and concepts, retail computer systems, and merchandising standards
Follett provides a competitive, comprehensive and cost-effective benefits program that includes:

Three Medical Options (Health Reimbursement Account, Health Savings Account, HMO)
Two Dental Options (PPO, DMO)
Vision Discount Program
Flexible Spending Accounts for Medical and Dependant Care
Profit Sharing and 401(k) Plan (dollar for dollar match up to 4%)
Two Weeks Paid Vacation After One Year (one week in the first year after six months)
100% Tuition Reimbursement for Manager Approved Career-Enhancing Courses
100% Matching of Qualified Charitable Donations
Store Discounts on Books and Merchandise
Eleven Paid Holidays (8 Observed Holidays, 3 Personal Days)
We are an Equal Opportunity Employer welcoming individuals with diverse talents and backgrounds.

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