We are currently looking to hire a Client Services Associate to directly support a designated National Account Manager. In this role, you will be responsible for supporting Tyndale Company by maintaining customer information in our systems, as well as building upon relationships with customers.
Tyndale Company is a stable, progressively managed, protective apparel company serving electric utilities, oil and gas, transportation and other industries in all 50 states. Tyndale is a leader in its industry, providing customers with best-in-class Managed Apparel Programs and top customer support. We are a family owned private company and we believe that the key to success is our employees. Tyndale provides a relaxed, friendly, professional work environment that helps our employees perform at their best. Our employees are “smart, work hard, and get things done.”
Build strong relationships with key contacts at existing customers and interact with them over the phone and e-mail; Create and maintain customer information in MAS 500. Systematically check information to ensure accuracy is maintained; Create customized catalogs and order forms for distribution; Work closely with a designated National Account Manager to ensure all customer needs are satisfied in a timely period; Provide regular and requested reports for Customers; Communicate with various internal Tyndale departments to resolve customer issues, concerns, requests, etc.; Provide information concerning product information to our customers, and internally as needed- assist customer service in comparing product features; Use company CRM system to record actions and tasks handled, as well as document key contacts information; Send out product samples, as coordinated with the National Account Manager; Perform various tasks and duties as assigned;
HS Diploma or equivalent required; BA/BS degree preferred. Minimum 2 years Sales Support, Account Management, or Customer Service experience required. Proficiency using MS Word and Excel required; Proficiency using Adobe Photoshop a plus, but not required; Ability to build rapport with internal and external customers; Strong written and verbal communication skills; Ability to multi-task and manage competing priorities effectively; Strong time-management skills; Possess strong sense of urgency; Excellent organizational skills; Detail Oriented and maintain a high level of accuracy in their work; Ability to work independently, as well as in a team environment;
Total Compensation Package includes:
Competitive hourly pay rate Eligible to participate in monthly company performance bonus Comprehensive benefits package including Medical and Dental insurance, 401k with company match, Paid-Time Off, Holidays, STD/LTD, and product discount.
If qualified and interested, please apply on www.tyndaleusa.com/careers
Monster - 9 months ago
Tyndale House Publishers is located in Carol Stream, Illinois, a suburb west of Chicago. Founded in 1962 by Dr. Kenneth N. Taylor as a means...