Contact Center Service Specialist I responds to routine incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards. Provides superior customer service and solutions in an efficient manner and timeframe. Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship. Processes transactions; accurately recording and updating actions and outcomes against customer records.
Participates in regular training and briefing activities to ensure ongoing awareness of changes in products and services. Under close supervision, performs tasks that are routine in nature.
Strong customer service focus with the ability to resolve routine customer complaints. Increase customer relationship through cross selling products & services. Accurately complete all customer follow-up work. Maintain knowledge of products, services, and promotions. Achieve set business line goals. Adherence to schedule.
Strong customer service skills
Solid time management
Ability to recognize sales opportunities to enhance customer relationship
Goal driven with a desire to exceed sales and productivity goals.
Good verbal/written/interpersonal communication
Good listening and problem solving skills
Team player and goal-oriented
Basic math skills
Attention to detail
High School or Equivalent preferred
1 + years Sales abilities/experience, basic computer experience, financial background, customer service experience preferred but not required
Hours and Work Schedule
Hours per Week: 40
Work Schedule: 11AM - 7:30PM Mon-Wed-Thur-Fri-Sun
Equal Employment Opportunity
It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
Citizens Financial Group - 18 months ago
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