Group Lead Call Center
Walmart - Hattiesburg, MS

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Responsibilities
Hourly
Shift
2
Position Description
  • Assists Contact Center management in ensuring agent productivity
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
  • Develops, communicates, and implements processes and practices to meet business needs
  • Identifies training or information gaps and needs
  • Leads and participates in teams in Contact Center Operations
  • Mentors and coaches new agents
  • Responds to escalated customer and manager (for example, market, store) issues and agent questions

Minimum Qualifications
  • 1 year experience addressing and responding to customer requests in a customer service environment.

Additional Preferred Qualifications
  • 1 year experience addressing and responding to customer requests in a contact center or retail industry.
  • 1 year experience directing others' work and providing performance feedback or on-the-job training in a contact center or customer service environment.

Job Role
Group Lead - Call Center
Location
HATTIESBURG

Walmart Stores - 22 months ago - save job - copy to clipboard
About this company
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Wal-Mart Stores, Inc., branded as Walmart since 2008 and Wal-Mart before then, is an American public multinational corporation that runs...