Technical Writer - Cloud Products
Red Hat, Inc. - Raleigh, NC

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When you think of Red Hat, you probably think of Linux. What you might not know is that Red Hat is a major player in cloud computing. Red Hat has a range of innovative open source cloud products, including OpenShift, a free auto-scaling Platform as a Service for applications. We are looking for a technical communication professional to research, write and edit technical documentation for OpenShift. We are looking for someone who has outstanding research skills and can to organize ideas and translate technical documents into text that typical users can understand.

You can check out Open Shift here https://openshift.redhat.com/app/ It's free to sign up and really easy to get started by using our installation guide. Primary job responsibilities
  • Develop written technical content about Red Hat products using in-house tools and adhering to standards
  • Understand the technology and applications for which documentation is required; keep up-to-date with industry developments and trends
  • Regularly collaborate with developers and engineering managers to clarify technical issues
  • Liaise with subject matter experts, sales people and marketing specialists to identify content needs
  • Deliver progress and status reports to management and other stakeholders
  • Regularly review existing public content for quality assurance
  • Regularly review user feedback and use it to drive improvements in content
  • Work with translators to ensure documentation is expressed clearly and succinctly to optimize translation
  • Produce indexes and glossaries of terms
  • Peer review and copy-edit product documentation Required skills
  • A minimum of 5 years technical writing experience is required
  • Outstanding communication skills; including ability to peer review technical documents for grammar, content, and writing style
  • Experience working with highly technical subject matter experts
  • Experience translating technical concepts into reusable material for people with a variety of different skill levels
  • High level of motivation, with an ability to grasp complex technologies, tools, and knowledge and to learn quickly
  • Prefer a Bachelor's degree in English, Technical Writing, Communication, or related field
  • Familiarity with the Agile development process would be well regarded
  • Prefer some familiarity with the impact of, and how to influence, social media as it pertains to product documentation, support, and marketing
  • Passionate about knowledge sharing and collaboration
  • Strong commitment to customer service
  • Strong organizational skills
  • Ability to handle sensitive and complex issues with discretion and good judgment

Red Hat, Inc. - 22 months ago - save job - block
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Red Hat doffs its cap to businesses that embrace open-source computing tools. The company dominates the market for Linux, the open-source...