Senior Executive Assistant
Ernst & Young - Detroit, MI

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Senior Executive Assistant - DET000HT US-MI-Detroit Job summary
      As Senior Executive Assistant, you'll provide high-level administrative support to client-serving partners and Core Business Services (CBS) professionals, including partners and Directors. You may also give service line or engagement-specific administrative support. To achieve this, you'll use advanced administrative skills, and handle personal contacts with finesse and diplomacy. You'll also relieve top executives and engagement teams of administrative tasks, collects and analyze data and make recommendations.

      In this role, you'll develop broad and comprehensive experience, skills and knowledge in organizational policies, procedures and practices. You may also help facilitate and coordinate projects and deadlines directly or through others. You'll work independently, and carry out special assignments, with minimal supervision.

      • Coach others, and plan and manage complex meeting and travel arrangements. This will involve gaining an in-depth knowledge of the firm's meeting, travel and expense policies and tools
      • Skillfully use Ernst & Young's standards, templates, branding and correspondence guidance, to format and edit letters and other documents from draft to client-ready stage
      • Act as a knowledge champion, to help and reinforce Ernst & Young's record retention policies
      • Coordinate engagement-related or other administrative work, confirming that it's of high quality and delivered on time. Share leading practices
      • Act as a knowledge resource in the use of Lotus Notes calendar management and Blackberry
      • Manage or coordinate small projects, providing cost-effective approaches
      • Use your strong working knowledge of relevant firm and service line quality, risk, and confidentiality policies and guidelines. Reinforce the wider use of these
      • Prioritize work by considering its risk, importance, urgency, and potential business, organizational, or client implications
      • Work independently
      • May facilitate the set-up of project plans
      • Be alert for any issues with quality, confidentiality or risk. Notify appropriate individuals when such issues arise
      • Gain advanced skill with the firm's core technology, and applications
      • Serve as a coach to others
      • Develop advanced skills with internal knowledge tools, e.g., Community HomeSpace, Community of Interest, and Community Knowledge Repository websites
      • Act as a knowledge resource for firmwide and service line processes and tools: e.g., Standard Tracking and Reporting System (STARS), Global Tool for Acceptance (GTAC), Global Accounting and Auditing Information Tool (GAAIT), Tax Practice Guidance and Tool (TPG&T), eDocs, and internal accounting tools
      Knowledge and skills requirements
      • English language skills - excellent written and verbal communication
      • Excellent interpersonal and collaboration skills
      • Ability to interface with personnel at all levels directly or virtually
      • Strong attention to detail, with a commitment to high quality work
      • Demonstrated record of sharing knowledge with colleagues
      • Competent at understanding and navigating firm and service line structures, matrix relationships, key personnel, and policies and procedures
      • Proven ability to take the initiative and focus on customer service
      • Aptitude for learning quickly
      • Highly skilled at working with financial management associates, schedulers, and other internal resources. Ability to collaborate on finance, scheduling, or other operational support matters and related tools/reports
      • Competent at resolving complex problems, with strong analytical skills, and proficiency in research techniques

      • A minimum of 5 or more years of related business experience
      • Associate degree, or appropriate formal training in a related discipline, or equivalent business experience

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