Authorizer I
ServiceMaster - LaGrange, GA

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An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

This position is in LaGrange Only. Hours 9:30am - 6:30pm weekends and holidays as needed. Experience in purchasing and certifications in HVAC or Electrical a plus but not mandatory.

Summary:
Answer incoming authorization calls regarding repair or replacement of covered systems and appliances, authorizing diagnosis and repair.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answer incoming authorization department calls

Interpret contracts and coverage for all callers, especially technicians and contractors

Negotiate pricing with contractor when applicable

Provide any necessary follow up

Communicate effectively, utilizing all departments and resources

Regular attendance is required

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Above average MS Office skills (Word, Outlook)

Certificates, Licenses, Registrations

Other Skills and Abilities

Excellent oral and written communication skills

Good interpersonal skills

Good organizational skills

Multi-tasking skills

Ability to work in a team environment

Detail oriented

Strong problem solving skills

Certificates, Licenses, Registrations

License in technical field (i.e. HVAC, plumbing, electrical, pool/spa) is preferred.

Other Skills and Abilities

Professional phone skills

Good oral and written communication skills

Problem-solving abilities

Good interpersonal skills

Other Qualifications

None

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity % of time

Standing 5%

Walking 5%

Sitting 90%

Using hands to touch, handle or feel 50%

Reaching with hands and arms 15%

Climbing or balancing 0%

Stooping, kneeling, crouching, crawling 0%

Talking or hearing 100%

Tasting or smelling 0%

Lifting Requirements

Amount of weight % of time

Up to 10 pounds 10%

Up to 25 pounds %

Up to 100 pounds

More than 100 pounds

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.
911705

ServiceMaster - 3 years ago - save job - block
About this company
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ServiceMaster merrily mows, scrubs, sprays, and trims. A giant in its industry, the company serves millions of commercial and residential...