Guest Services Supervisor
Jacobs Entertainment, Inc. - Elko, NV

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Guest Services Supervisor

Job Code:

Gold Dust West - Elko


Travel Involved:

Job Type:
Full Time/Tiempo Completo

Job Level:
Experienced (Non-Manager)

High School or equivalent

Cage Operations -> Customer Service, Cash Handling, Basic Computer Skill, Mathematics, 10-Key, ICMP

Cage Operations

  • USD
Position Summary:
General Purpose

The purpose of this position is to assist manager and the cage with daily functions, to include all paperwork and operations that may occur each day.

Must be able to fulfill all Cage/Club Cashier & Vault responsibilities.

Essential Functions

Works as back up Cage/Club.

Maintain and track variances.

Check cashing overrides.

Participate in, coach & counsel Cage/Club Cashiers.

Participate in employee reviews.

Give pre-shift meetings and other meetings as needed to keep employees aware of new procedures and promotions.

Manage employee schedules.

Other Functions

Other projects may be assigned as needed.

Assist cashiers as needed.

Supervisory Duties

Supervises cage employees on shift.


Job Qualifications

Knowledge, Skill and Ability:
Must be fluent in English

Strong organizational and mathematical skills.

Ability to follow written and oral instructions, to function as part of a team and to remain calm and professional when under pressure.

Communication skills that reflect a welcoming and friendly attitude towards all guests and co-workers at all times.

Schedule Flexibility.

Basic computer skills, Word and Excel.

Ability to obtain a Nevada Gaming License.

Education or Formal Training:
High school diploma or Equivalent Work Experience.

Previous cash handling and prior casino experience preferred.

Supervisory experience required.

Material and Equipment Directly Used


Personal computer, calculator, jet sort, copiers, check cashing transactions, various printers, scanners and cash counters.

Working Environment/Physical Activities


While performing the duties of this job, the employee is required to stand up to 12 hours with breaks and reach with hand and arms up to 75% of the time.

The employee is occasionally required to walk, stoop, kneel, bend or crouch 15% of the time.

The employee must be able to lift or move 25 – 50 pounds regularly 5% of the time.

The employee must occasionally reach above shoulder height.

The working environment is usually loud and stressful at times.

The employee frequently works near moving mechanical parts e.g. computer printers, currency counters and document scanners.

Smoking environment.

Must be able to work at an altitude of 5141 ft.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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Jacobs Entertainment, Inc. - 3 years ago - save job - block
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