Based in Washington, DC, the Inbound Secondary School Programs department places US State Department-funded high school exchange students (FLEX, YES, A-SMYLE, and ExCEL) across the US while ensuring their safety and soundness while on program.
The Program Assistant for capacity, on-program support, and training contributes to supporting all students, their host families, and local coordinators with issues that arise during the year and ensures that students are placed in host families by travel deadlines. This position reports to the Senior Program Manager. It is an hourly position with benefits based on work week of 35 hours. However, due to program activities or student emergencies, more hours will be required. Some weekend and evening work will also be required at certain points in the program cycle. Travel within the US will be required at times. This position is temporary for 6 months with the possibility of becoming permanent after that.
To Apply for this Position
The Program Assistant for Capacity, On-Program Support and Training will be expected to be able to perform the following duties with a high degree of accuracy and timeliness:
- Serve as primary contact for up to 25 Local Coordinators and their associated host families and students for any adjustment issues that arise during the academic year;
- Learn how to initially assess a situation that arises with respect to on-program support and work with all parties (host family, student, local coordinator) until it is resolved;
- Document and track all communication with respect to participant support;
- Learn J1 visa regulations sufficient to pass Department of State exam, and interpret these regulations for host families and local coordinators with respect to American Councils’ policies;
- Train incoming Local Coordinators on J1 visa regulations, placement strategies, and student support;
- Attend publicity and outreach events to increase placement capacity, as well as learning to present on secondary school exchange opportunities offered by American Councils;
- Travel on site visits domestically during the academic year;
- Organize student contests throughout the year, and collect/compile responses in a timely manner;
- Establish strong working relationships with local coordinators and host families via phone and email;
- Assist in creating promotional materials and take the lead in compiling department newsletter;
- Primary social media contact for Inbound Placement;
- Other duties, as assigned.
The ideal candidate will possess the following qualifications:
- Bachelor's degree in a relevant field: counseling, communication, psychology, international studies, etc
- Demonstrated examples of counseling/mentoring high school students, experience with secondary school exchange programs preferred (particularly countries that the programs cover)
- Experience living or working abroad (preferably experience living with a host family) and knowledge of a second language (please specify in application).
- Effective interpersonal skills, with a particular ability to work in an open, fast-paced and group-office environment;
- Demonstrated organizational skills -- including examples of managing multiple priorities quickly and effectively to make strict deadlines;
- Customer service, sales, or telemarketing experience desired;
- Experience with Microsoft Word and Excel (the Word Mail Merge function and Excel formulas, in particular) and web browsers (such as Mozilla Firefox); Experience with Adobe Creative Suite is preferred
- Desire to contribute to the ultimate goal of supporting 135 students with host families and local coordinators across the US in a way that ensures the safety and support of the students while improving the understanding between the US and their home countries.
American Council - 10 months ago
The American Legislative Exchange Council (ALEC) is the nation's largest nonpartisan individual membership association of state legislators,...