We have an outstanding career opportunity for a successful Customer Support Engineer located in our Oceanport, New Jersey office. This position will be part of media management support group. This is an excellent opportunity for a customer focused and technically savy engineer to be part of our technical customer support team to provide phone support to our growing customer base. The ideal candidate will bring a technical background, customer interaction, good communication skills and outside the box thinking to this fast paced and rapidly growing organization.
Position Responsibilities include:
Troubleshoot and resolve complex, critical and sensitive support issues
Handle customer issues over the telephone on a daily basis
Provide customer feedback on their issues as they progress
Ensure customer satisfaction through professionalism and swift resolution
Recreate problems in house and Provide evidence where bug fixes are required
Position Requirements include:
Advanced administration and troubleshooting skills in Windows server environments
Strong experience with system networking and TCP/IP and DNS
Knowledge or experience with SAN and NAS devices
Previous experience troubleshooting enterprise environments
Knowledge of MS SQL a plus
Experience with UNIX a plus
Commvault Systems - 17 months ago
CommVault Systems wants to have a lock on data management. The company provides software that customers use to store and manage enterprise...