Customer Support Engineer
CommVault Systems - Oceanport, NJ

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We have an outstanding career opportunity for a successful Customer Support Engineer located in our Oceanport, New Jersey office. This position will be part of media management support group. This is an excellent opportunity for a customer focused and technically savy engineer to be part of our technical customer support team to provide phone support to our growing customer base. The ideal candidate will bring a technical background, customer interaction, good communication skills and outside the box thinking to this fast paced and rapidly growing organization.

Position Responsibilities include:
Troubleshoot and resolve complex, critical and sensitive support issues

Handle customer issues over the telephone on a daily basis

Provide customer feedback on their issues as they progress

Ensure customer satisfaction through professionalism and swift resolution

Recreate problems in house and Provide evidence where bug fixes are required

Position Requirements include:
Advanced administration and troubleshooting skills in Windows server environments

Strong experience with system networking and TCP/IP and DNS

Knowledge or experience with SAN and NAS devices

Previous experience troubleshooting enterprise environments

Knowledge of MS SQL a plus

Experience with UNIX a plus

Required Skills

Required Experience

Commvault Systems - 17 months ago - save job - block
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About this company
9 reviews
CommVault Systems wants to have a lock on data management. The company provides software that customers use to store and manage enterprise...