As part of the Corporate IT End User Services organization, you will be responsible for operations and support of the deployment process. Under general supervision, the successful candidate will assist in the coordination, implementation and upgrade of personal computers. Be part of the different PC lifecycle steps from requirements gathering, product order, installation, distribution to disposal. Successful candidate will also be responsible for data management of the deployment processes. In this role, you will provide Level II technical support, proactive systems management and perform diagnostics to troubleshoot system issues. Candidate will receive a moderate level of guidance and direction; discretion and independent judgment is required.
Reports to Manager of End User Services - Deployment and Support; no direct reports.
Manage and track multiple priorities
Gather PC deployment requirements from business units.
Schedule and follow order and installation processes for PC's distribution.
Provides technical support for client upgrades and monitors changes to PC operating system software.
Provides administration and maintenance of enterprise processes.
PC deployment system and functional enhancements
Responsible for analyzing performance and implementing changes to ensure the stability and standardization of client software.
Proactively monitors and maintains systems and clients.
Troubleshoot standard PC and end client problems; provide solutions and/or recommendations.
Communicate and document all processes and procedures.
Follow standard operating procedures and system best practices, as required.
Responsible for Level II user support.
Praxair is an Equal Employment Opportunity Employer - M/F/D/V
BS Degree in some area of Information Technology preferred. In lieu of a degree, candidates with equivalent work experience will be considered.
2-5 years of experience in operations and supporting a PC applications infrastructure environment is required.
Database development and understanding.
Candidates should be proficient in Microsoft Windows system installation and administration.
Strong communication and documentation skills required.
A working knowledge of connecting to multiple data sources.
Number of Openings
Praxair - 17 months ago
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