The Performance Excellence Senior Director is a senior leadership position (Group Lead) responsible for driving performance excellence across multiple programs to optimize operational performance, customer satisfaction and financial results. The Senior Director has direct reporting responsibility for Continuous Improvement, Quality Assurance, Environmental Health & Safety, and Risk Management and serves as business unit/program change agent, problem solver, and process improvement coach.
This position will focus on supporting medium to large sized contracts of great complexity and scope with revenue to over $1 billion.
Design, implement, and maintain short and long-term strategy and execute programs for Continuous Improvement, Quality Assurance, Environmental Health & Safety, and Risk Management, leveraging Best Practices, ensuring system compliance with applicable regulatory requirements and customer or contract specifications, and driving industry best-in-class capability
Consult and counsel with program and functional leaders to understand business needs and key metrics, prioritize projects, and provide solid results in order to maximize customer satisfaction and financial results
Influence all levels of leadership to embrace performance excellence and continuous improvement as a part of their job with relentless focus on delighting the customer
Oversee and drive disciplined project execution, leveraging project management and project tracking methodologies including Lean Six Sigma and Kaizen to ensure timely completion with expected results
Oversee ISO 9001:2008 compliant Quality Management Systems and build comprehensive QA plans, ensuring highest quality delivery of services in contract Performance Work Statements
Direct the evaluation of root cause analysis, systemic corrective actions, and process control monitoring; implement preventive corrective action or mitigation programs and incorporate lessons learned into future plans
Execute preventative incident mitigation programs, ensuring reduction/minimization of safety incidents Establish and monitor Risk Registers and conduct risk reviews to ensure effective risk mitigation
Define performance metrics and implement effective reporting capability, tracking progress against goals & objectives for all functions
Implement Program Employee Safety Committee(s), provide training programs to empower workforce with stop work authority for safety and health breaches, and maximize employee awareness, understanding and use of tools, policies, procedures and best practices relative to all performance excellence disciplines of responsibility
Develop procedures unique to the Group and BAT processes and requirements, ensuring compliance, harmony, and consistency with corporate policies, procedures, and certifications
Represent DI while interacting with regulatory agencies as required (e.g., OSHA, EPA, FAA, etc.)
May serve as liaison between programs and various governmental agencies inside or outside the United States.
Performs other duties as assigned
Knowledge & Skills
Understanding of US Government contracting requirements
Change agent with strong analytical skills
Knowledge of and ability to apply Lean Six Sigma process improvement methodology
Knowledge of and ability to implement Quality Systems compliant with international standards (i.e. ISO 9001, AS9100)
Knowledge of EHS regulations and ability to implement Safety Systems compliant with international standards (i.e. OHSAS 18001, ISO 14001)
Ability to plan and conduct multi-functional audits and inspections and develop senior management level reports
Strong knowledge and skills in Project Management and Risk Management
Effective leadership, communication and interpersonal skills from executive to front line levels, with an ability to collaborate with others as well as motivate and manage a team
Excellent consultative, influencing, conflict management and negotiation skills
Strong proficiency in Microsoft Office applications
Experience & Education
Bachelor’s degree required, technical discipline preferred (i.e. Engineering, Business)
15+ year’s of progressive operations leadership experience with significant direct responsibility for Quality, Safety, Risk, Project Management and Continuous Improvement.
10 years in a previous management experience preferred
Experience with US Govt. Contracting in both manufacturing and services preferred
Experience and training in Lean Six Sigma, Black Belt certification preferred
Completion of the OSHA 30 hour course for General Industry (1910) and/or Construction (1926)
Experience with and/or training in OSHA, ISO 90001, ASQ Quality Mgmt., PMP
Able to acquire and maintain a US Govt. security clearance.
Physical Requirements/Working Environment
Typically works in normal office environment, but must be able to work in shop operations and occasionally in remote & austere areas
Possible exposure to loud noises (i.e. flight lines), exposure to hazardous conditions
Ability to work under pressure and continuously meet deadlines.
Ability to travel domestically and internationally, potentially up to 30% travel.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
EXECUTIVE ORDER 11246 Prohibits discrimination against any employee or applicant on the basis of race, sex, color, religion, or national origin and requires affirmative action to ensure that applicants are employed, and employees treated, without regard to race, sex, color, genetic information, religion, or national origin. (Enforcement Agency: U.S. Department of Labor, Office of Federal Contract Compliance Programs).
Generally works in a normal office environment. However, due to operational locations of various Task Orders under LOGCAP IV, may be required to travel domestically and internationally, on short notice, to austere environments under harsh living conditions, for periods of time not longer than 179 days.
DynCorp International LLC. - 22 months ago
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