Receptionist - FT
Kaiser Permanente - Gaithersburg, MD

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**Schedule: Monday - Friday 8:15am - 4:45pm; Departments may vary.**Ensures interaction w/ patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.Essential Functions:- Welcomes members by addressing members by name and may provide general information or referring to appropriate staff, apologizing for delays in service, and other behaviors as appropriate- Registers patients/members including verifying eligibility; updating demographic information, including race, ethnicity and language preference; identifying FYIs and special features; coordinating appropriate assistance, creating new accounts and coverages, and performing other functions in HealthConnect as indicated by business needs- Upon request, verifies that pharmacy orders have been placed in HealthConnect- Upon request, verifies the status of laboratory results. Alerts health care team or member when results are listed as complete- Assists patients/members, when appropriate, w/ explaining specific member benefits and copays/applicable fees, and initiating and completing appropriate forms as needed- Initiates and processes paperwork related to the member visit, as appropriate- Conducts monetary transactions in accordance w/ established policies and guidelines, including receiving funds from patients/members; completing receipts; properly posting transactions; informing patients/members of available payment/Medical Financial Assistance; retrieving, reconciling, and returning the change fund- Facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance w/ established protocol; informing members of appointment date(s); giving appropriate pre-appointment instructions; receiving, screening, and returning telephone calls as directed; taking messages and forwarding calls, as appropriate- Orders and maintains supplies for the reception area- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff- Performs other related duties, as appropriateQualifications: Basic Qualifications:- High school diplomaorequivalent-1 year of customer service in an office setting required- Proficiency in the use of applicable computer software- Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional & deductible products w/in 6 months of employmentPreferred Qualifications:- Current BLS certification preferred- 1 year of reception experience in a healthcare setting preferred- Knowledge of medical terminology preferred
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