Server
The Cliffs Communities - Travelers Rest, SC

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JOB SUMMARY: The Server has the responsibility of providing club members with friendly, prompt, complete and efficient food and beverage service, meeting all of the members needs within specified standards.

JOB DUTIES:
  • Takes food and beverage orders from guests and enters orders in our point-of-sale system.
  • Accurately describes menu items, specials, drinks, and wines for guest satisfaction.
  • Interacts with the bartender, properly setting up glasses for drinks.
  • Sets dining room station
  • Maintaining a safe and sanitary work environment.
  • Interacts with co-workers in tandem, communicating clearly and precisely.
  • Accommodates any special requests that the kitchen is able to deliver for the guest.
  • Up-sells established menu items or specials to maximize food and beverage revenues.
  • Serves menu items to guests in a prompt and courteous manner and according to established service standards.
  • Notes timing of meal progression and notifies kitchen staff.
  • Performs pre-and post-shift sidework; stock service station, make coffee, etc.
  • Settles customer payments; receives change from cashier and returns change promptly to guest.
  • May assist Host/Hostess with greeting/seating guests and filling glasses.
  • Knows the menu items and the accompaniments for them, along with the daily specials.
  • Answers questions about our food, beverages and other restaurant functions and services.
  • Monitors and observes guest's dining experience. Ensures guests are satisfied with the food and service. Responds promptly and courteously to any requests.
  • Removes used tableware between courses and provides tableware for the next course.
  • Runs food delivery as needed, especially with large parties and during peak periods.
  • Maintains the tidiness of the table throughout the meal. Is ready and willing to assist bus person with clearing and resetting tables.
  • Reports all equipment problems and maintenance issues to Restaurant Manager.
  • Assists the restock and replenishment of inventory and supplies.
  • Attends all educational staff meetings.

BACKGROUND/EXPERIENCE:
  • Some high school education.
  • Must be a minimum of 18 years of age (serving alcohol)
  • Minimum 1+ years prior serving experience in a quality club/hotel/restaurant
  • Knowledge of fine wines and food preferred
  • Strong listening and oral communication skills
  • Strong interpersonal skills and a "customer first" mentality
  • Demonstrated knowledge and ability to adhere to quality standards for safety, sanitation and food handling
  • Experience with using computers
  • Must be willing to work weekend, holiday, and evening shifts.

PHYSICAL REQUIREMENTS:
  • Must be able to lift a minimum of 30 pounds from floor to heights to above shoulder height.
  • Must be able to bend, stoop, and climb.
  • Must be able to stand and continuously “move” throughout the workday.

About this company
4 reviews
Pointe Hilton Squaw Peak Resort and Pointe Hilton Tapatio Cliffs Resort are two luxurious, Spanish-Mediterranean-designed, all-suite...