Sales Advisor Part-Time
H & M - Rhode Island, RI

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Overall Job Function: Optimizes the store's selling by providing the customer with a pleasant shopping experience, including providing customers with garment options and direct service.

Job Responsibility including but not limited to:

Customer Service
  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answers phones courteously and promptly
Job Knowledge
  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunities
  • Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
  • Executes reductions, price changes, transfers and cash register routines
  • Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
Team Player
  • Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
  • Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
Financial Accountability: None

Minimum Candidate Qualifications:
  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends
Job Status: Non-Exempt, Hourly

About this company
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As one of the world’s largest fashion companies with more than 116,000 employees worldwide, H&M is an exciting and dynamic place...