About DeVry University :
Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 90,000 students enrolled in the United States and Canada. The university’s mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 95 locations, DeVry University delivers practitioner-oriented undergraduate and graduate degree programs onsite and online that meet the needs of a diverse and geographically dispersed student population. Home to five colleges of study, including Business & Management, Engineering & Information Sciences, Health Sciences, Liberal Arts & Sciences, and Media Arts & Technology, DeVry University’s outstanding faculty members, work in the fields that they teach, providing students with real-world experiences that prepare them for high-growth careers.
DeVry University is institutionally accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, www.ncahlc.org . DeVry University, a part of DeVry Inc. (NYSE: DV), is based in Downers Grove, Ill. For more information about DeVry University, find us on Twitter @DeVryUniv, Facebook /DEVRYUNIVERSITY or visit newsroom.devry.edu.
Overview :
The Student Success Coach I is responsible for providing exceptional customer service and is accountable for attaining performance goals associated with new, continuing and resuming students while upholding academic integrity. In addition, this position is responsible for executing all elements of a proactive student outreach strategy, including face to face meetings, phone conversations, e-mails, and text messages.
Essential Duties and Responsibilities :
Provides proactive outreach and advisement for assigned portfolio of students helping them to persist by addressing individual needs.
Facilitates the successful transition of new students from the DEM into their first courses including participation in new student orientation.
Defines and establishes a degree completion plan for each student. Assists student with course registration process.
Participates in course and/or University withdrawal process.
Responds timely, empathetically and accurately to student inquiries. Meets established service level agreements.
Contacts inactive students and assists them in resuming their studies.
Documents student interactions in appropriate University systems accurately and timely.
Serves as liaison to other University departments.
Monitors student attendance and academic progress and intervenes appropriately (student, deans, faculty, etc.).
May assist Student Success Coach II with special projects or assignments.
Completes other projects and duties as assigned.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Business, Education, Psychology, Counseling, Sales/Marketing, or related discipline. Master’s degree a plus.
1 to 3 years of related work experience preferred.
Demonstrated experience in proactive customer care required.
Strong PC skills.
Excellent organization skill.
Communicates with impact both verbal and written in an accurate, understandable, and succinct manner while adapting communication style to your audience.
Proactivitely solves problems though asking questions, listening to responses, verifying information, considering alternate conclusions and staying solution-focuses.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
DeVry, Inc. - 13 months ago
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